Customer Support Agent

• Jan 2023 - Present

I am responsible for: Communicating with Customers through Chat and E-mail (via Intercom and G-mail respectively) Being Empathic and Customer Oriented while being Accurate and Patient with a keen Attention to Detail Troubleshooting and Resolving issues for Customers Conflict Resolution and Negotiation with Customers Customer Satisfaction & Customer Retention Technical Support (Resolving technical related issues relevant or non-relevant to the product) Manual Testing and Bug Report (Creating reports and forwarding the information to each relevant team) Show less

Executive & People Assistant

• Aug 2022 - Jan 2023

I was responsible for: Human Resources (Payroll, Consulting, Management, Strategy, Planning) Recruitment (Technical, International , LinkedIn) Candidate Selection Process (Job Advertising, Resume Screening, Interviewing, Psychological Assessment, Selecting, Onboarding) HR Policies (Labor and Employment Law) Employer Branding Employee Relations Employee Engagement Executive Assistance to the CEO, SEO Manager Organizational Development I was responsible for: Human Resources (Payroll, Consulting, Management, Strategy, Planning) Recruitment (Technical, International , LinkedIn) Candidate Selection Process (Job Advertising, Resume Screening, Interviewing, Psychological Assessment, Selecting, Onboarding) HR Policies (Labor and Employment Law) Employer Branding Employee Relations Employee Engagement Executive Assistance to the CEO, SEO Manager Organizational Development

Human Resources Intern

• Apr 2022 - Apr 2022

This internship was a part of the faculty program. I learned more about: LinkedIn search HR interviews Professional interviews Criteria for employment Agile methodologies Attending the online workshop: "Education for hiring managers" This internship was a part of the faculty program. I learned more about: LinkedIn search HR interviews Professional interviews Criteria for employment Agile methodologies Attending the online workshop: "Education for hiring managers"

Analyser

• Jan 2021 - Feb 2022

I was responsible for: Quality Control (Soybean, Wheat, Corn, Barley) Quality Assurance (Soybean, Wheat, Corn, Barley) Inspection Grain Analysis Document preparation (Invoices, Letters, Tickets) I was responsible for: Quality Control (Soybean, Wheat, Corn, Barley) Quality Assurance (Soybean, Wheat, Corn, Barley) Inspection Grain Analysis Document preparation (Invoices, Letters, Tickets)

Volunteer - Incoming Global Talent

• Nov 2020 - Sep 2021

I was responsible for: Global Talent Acquisition (International Recruiting) Talent management (Applicant Tracking System, Talent Pipelining) Internet Recruiting Recruitment Advertising (LinkedIn, Facebook, Instagram) Candidate Interviewing Candidate Selection Onboarding I was responsible for: Global Talent Acquisition (International Recruiting) Talent management (Applicant Tracking System, Talent Pipelining) Internet Recruiting Recruitment Advertising (LinkedIn, Facebook, Instagram) Candidate Interviewing Candidate Selection Onboarding

Human Resources & Administration Assistant

• Nov 2019 - Sep 2020

I was responsible for: Executive Administrative Assistance to the General Director, Sales Manager, and Finance Manager. Payroll Management Human Resources Management Data Entry (SAP, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft OneNote) Scheduling meetings Event Planning (Company events, Team building events) Travel arrangements (Domestic, International) Invoicing Document preparation (Letters, Forms, Presentations, Scheduled Reports) I was responsible for: Executive Administrative Assistance to the General Director, Sales Manager, and Finance Manager. Payroll Management Human Resources Management Data Entry (SAP, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft OneNote) Scheduling meetings Event Planning (Company events, Team building events) Travel arrangements (Domestic, International) Invoicing Document preparation (Letters, Forms, Presentations, Scheduled Reports)

Auxiliary worker

• Dec 2018 - Sep 2019

Analyser

• Feb 2018 - Dec 2018

I was responsible for: Quality Control (Soybean, Wheat, Corn, Barley) Quality Assurance (Soybean, Wheat, Corn, Barley) Inspection Grain Analysis Document preparation (Invoices, Letters, Tickets) I was responsible for: Quality Control (Soybean, Wheat, Corn, Barley) Quality Assurance (Soybean, Wheat, Corn, Barley) Inspection Grain Analysis Document preparation (Invoices, Letters, Tickets)