Experience

KONTI — Ukrainian Confectionery Company

• Ukraine
• Food and Beverage Manufacturing
• 1 - 100 Employee

• System Administrator (Sales Force Automation (SFA))

  • Oct 2019 - Present

   Implementation and administration of the system;  database administration of the trading commands at the SFA/SRM system;  clients database administration;  clients consulting and technical support;  creating user guides, instructions and documentation  Support the sales departments  Implementation and administration of the system;  database administration of the trading commands at the SFA/SRM system;  clients database administration;  clients consulting and technical support;  creating user guides, instructions and documentation  Support the sales departments



Delta Medical

• Switzerland
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Administrator CRM

  • Oct 2017 - Oct 2019

   administration / support of CRM BPM Online (Terrasoft);  filling the customer database;  validation of new customers ;  system configuration (users, roles, access, consolidation of pharmacies, institutions, etc.);  CRM user trainings;  analysis and classification of user requests;  work with analytical reports;  participation in the refinement and adjustment of the system;  setting upload / download data.  administration / support of CRM BPM Online (Terrasoft);  filling the customer database;  validation of new customers ;  system configuration (users, roles, access, consolidation of pharmacies, institutions, etc.);  CRM user trainings;  analysis and classification of user requests;  work with analytical reports;  participation in the refinement and adjustment of the system;  setting upload / download data.



IDS Ukraine

• Ukraine
• Food and Beverage Services
• 100 - 200 Employee

• Lead Technical Support Specialist (SFA/CRM)

  • Feb 2013 - Oct 2017

   technical support SFA / CRM systems of Ukraine trade teams;  maintenance the database of sales teams in company organizational structure (replacement, introduction of new, relocation, removal, updating) of the SFA / CRM system (more than 1000 people). including repair;  equipment testing (PDA / smartphones / tablets);  consultation in troubleshooting of the SFA / CRM system;  creating employees instructions;  maintenance customer database (outlets, import changes of parameters in the client card: classification, chain store, GPS coordinates);  maintaining a questionnaires database(creating, editing, customizing);  conducting trainings for the trade teams;  cyclic generation and analysis of SFA / CRM system reports for the purpose of monitoring and operating the system;  Analysis of contractual documents, organization of settlements with distributors / companies for PC renting (checking the amount of leased equipment, organizing the formation, signing and sending of documents, collecting reverse documents and monitoring payments);  coordination of equipment repair (PC, smartphones, tablets, trackers) with service companies;  administration employees GPS trackers (more than 400 people). Show less



СМС-Агрегатор

• Kiev Region, Ukraine

• Information center specialist

  • Oct 2011 - Feb 2013

   work with subscribers on incoming calls: information and reference services, search and offer the best solutions  analysis of incoming calls, distributing them to relevant topics, groups, transfer applications from subscribers to the relevant company divisions, maintaining the database.  tracking dynamics of complaints, analysis trends in complaints.  processing subscriber requests to improve the quality of service.  implementation of duty in accordance with the established schedule and standards. Show less



LG Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Mobile phone technical consultant

  • Sep 2010 - Apr 2011

   providing information about all LG mobile terminals (technical information);  help with troubleshooting on the software level.  providing information about all LG mobile terminals (technical information);  help with troubleshooting on the software level.



i-Free

• Russian Federation
• Telecommunications
• 1 - 100 Employee

• Project Manager (Менеджер проектов)

  • Jan 2010 - Jun 2010

   setting tasks for technical departments  testing products / services  determination of improvements, quality control and timing of improvements;  search a gateways for messaging across Ukraine and ensuring the availability of operating main and backup channels  SMS mailings for clients;  provision technical consultation  active participation in the development of mechanics \ products by marketing briefs for customers;  setting tasks for technical departments  testing products / services  determination of improvements, quality control and timing of improvements;  search a gateways for messaging across Ukraine and ensuring the availability of operating main and backup channels  SMS mailings for clients;  provision technical consultation  active participation in the development of mechanics \ products by marketing briefs for customers;



lifecell Ukraine

• Ukraine
• Telecommunications
• 700 & Above Employee

• Technical Support Specialist

  • Dec 2006 - Dec 2008

   provision services and customer support;  technical support group (settings and testing of mobile terminals, remote access settings with various operating systems, providing technical information, conducting trainings for employees, introducing a phone database with their settings, developing procedures);  provision services and customer support;  technical support group (settings and testing of mobile terminals, remote access settings with various operating systems, providing technical information, conducting trainings for employees, introducing a phone database with their settings, developing procedures);