Experience

Sumsub

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• Head of Customer Success

  • Sep 2021 - Present

  London, England, United Kingdom



Affise

• Lithuania
• Advertising Services
• 1 - 100 Employee

• Customer Success Team lead

  • Feb 2019 - Aug 2021

  Responsibilities: -provide demo calls about the product to the customers including potential one -Improve customers involvement in the product through regular calls, meetings, feedback collection on insights and providing this information to the product team -being a mediator between customers and support, product, marketing and dev departments to achieve the goals of the company and customers in particular -follow the company’s objectives and keys results -create analytical… Show more Responsibilities: -provide demo calls about the product to the customers including potential one -Improve customers involvement in the product through regular calls, meetings, feedback collection on insights and providing this information to the product team -being a mediator between customers and support, product, marketing and dev departments to achieve the goals of the company and customers in particular -follow the company’s objectives and keys results -create analytical reports for strategic tasks -automate routine tasks for clients handling with the third-party software Achievements: -created an internal onboarding course for new team members -constant creation of internal course to the team to improve knowledge and competence on the market -improved cash collection result of the team -analyzed, created and then improved Customer's Journey which was one of the reasons company results improvement

• Customer Success Manager

  • Feb 2018 - Feb 2019

  Lithuania



Relayse Market

• Procurement Officer

  • Feb 2017 - Feb 2018

  Lithuania



LIN SCAN Advanced Pipelines & Tanks Services

• United Arab Emirates
• Oil and Gas
• 100 - 200 Employee

• Logistics Officer

  • Nov 2014 - Feb 2017

  United Arab Emirates Duties: - Full support of foreign trade shipments (transport documents, customs clearance); - Creation and optimization of projects graphic, including delivery of the equipment in assigned area (Europe, CIS); - Preparation of analytical reports on the expenses in the logistics / customs operations; - Optimization of equipment’s delivery routes in accordance with supply chain security conception under multilateral transactions (3 or more parties); - Search of partners (agents) in… Show more Duties: - Full support of foreign trade shipments (transport documents, customs clearance); - Creation and optimization of projects graphic, including delivery of the equipment in assigned area (Europe, CIS); - Preparation of analytical reports on the expenses in the logistics / customs operations; - Optimization of equipment’s delivery routes in accordance with supply chain security conception under multilateral transactions (3 or more parties); - Search of partners (agents) in the EU in the energy and logistics spheres for business development purposes in the EU Region; - Negotiate with potential partners; - Preparation and checking of foreign trade and transport agreements; - Preparation of documents for customs clearance in Russia / EU, including for customs procedures for temporary import / export; - Updating of technical documentation for imported equipment; - Coordination of activities of the organization departments, including departments which located in the main office of the company - in the United Arab Emirates (Tool management, operational, sales), for movement of equipment within the agreed deadlines with the client; - Work in company ERP system. Achievements: - Found a new key partnesr in EU which helped to realize projects in EU (Italy, Portugal, France); - Optimized equipment’s supplies routes in Russian region (in remote regions - oil and gas fields YaNAO, Tomsk, Khanty-Mansiysk regions) Show less