Experience

SoftSwiss

• Customer Service Specialist

  • Jun 2020 - Present

  - backend data administration - comprehensive support in the gaming industry within a range of projects, working closely with gaming operators and managers- online customers support - processing payment, withdrawal and verification tickets and requests - handling global customer's requests



New Work

• Customer Service Representative

  • Jun 2019 - Apr 2020

  - comprehensive management of the business center- cooperation with courier companies and suppliers of office and food items - updating and maintaining databases such as invoices, mailing lists and client information - handling telephone calls and email correspondence - assisting at event planning and implementation - responding to customer requests for products, services and company information - providing secretarial support for business and/or board meetings



Sheraton Sopot Hotel

• Meeting Coordinator

  • Jul 2018 - Jun 2019

  - overseeing meeting booking, cancellation, and postponement orders from clients - obtaining meeting request orders, book meeting rooms and send confirmations to clients - ensuring that meeting rooms are set-up with requested amenities - escalating complex booking issues to managers for immediate resolutions



Mr.English Language Centre

• English Teacher

  • Sep 2017 - Jul 2018

  - planning, preparing and delivering lessons - preparing teaching materials - instructing students in basic verbal and written comprehension skills - building students' analytical and formulation knowledge - preparing groups for exams and tests



Grodnoinvest Free Economic Zone

• Translator

  • Apr 2017 - Sep 2017

  - translation of economical documents, reports and presentations - working with national economic reports and brochures - translating other types of documents from Russian to English and vice versa



Welmax

• Phone Operator

  • Sep 2015 - Aug 2016

  - answering phone calls- organizing calls to discuss urgent matters - obtaining information from customers - sending invitation to company's events



Yanka Kupala State University of Grodno

• Operator

  • Mar 2015 - Jun 2015

  - registring people for centralized testing and trial testing - maintaining databases