Experience

Service Direct

• Australia
• Renewable Energy Semiconductor Manufacturing

• Customer Success Account Manager

  • May 2019 - Present

  • Communicating through emails, chats and phone calls to troubleshoot customer issues and satisfy the client’s marketing expectations. • Developing and maintaining relationships with over 100 small business contractors. • Working on ways to automate processes, such as onboarding clients. • Creating User Guides to quickly show customers how to use the Service Direct Dashboard. • Creating Customer Retention Guides to help account managers keep clients that • Polishing the onboarding process to get clients up and running in a more efficient manner. Show less



Advanced Good Resource, Inc.

• Customer Service and Sales Associate

  • Mar 2015 - Mar 2019

  · Communicating through Outlook, phone calls, and organized meetings for the proper management of customer and vendor purchase orders. · Developing and maintaining relationships with multi-billion dollar enterprises such as Samsung, Texas Instruments, Micron, local businesses, etc., resulting in over 2.5 million dollars in sales revenue. · Consistently updating team processes to increase productivity: i.e. introducing Cloud storage, simplifying record books to make them easier to navigate, and organizing shipping materials and parts stock for easier access. · Constant refinement of sales strategies to increase efficiency such as negotiating pricing with the vendors and securing profitable contracts with the customers to achieve overall satisfaction. · Created and organized weekly sales meetings as well as monthly and quarterly performance and business reviews. · Conducting sales trainings for onboarding and seasonal team members as well as instructing how to operate applications such as Quickbooks, use office equipment, etc. Show less



Best Buy

• Retail
• 700 & Above Employee

• Customer Service and Sales Consultant

  • Sep 2011 - Oct 2014

  · Consistently exceeding monthly Home Theater sales goals by 20% due to successfully negotiated transactions. · Leading and increasing overall team development by organizing sales trainings, encouraging team work and communication, maintaining strong interpersonal relations with team members, etc. · Utilizing product management and organizational skills to increase the store’s profitability such as product placement. · Conducted research and developed customizable service proposals for valued customers. Show less