IT Manager

• Oct 2020 - Present

Contract Engineer

• Jan 2020 - Oct 2020

IT Staff in Virtual Desktop Infrastructure team: Making documents for users. Checking data and making some reports for managers. Investigate users' issue. Technology environment Vmware VDI/Windows 10/Active Directory IT Staff in Virtual Desktop Infrastructure team: Making documents for users. Checking data and making some reports for managers. Investigate users' issue. Technology environment Vmware VDI/Windows 10/Active Directory

IT Technician

• May 2019 - Dec 2019

IT Senior Staff in Desktop team:Support a project manager by communicating with other teams, departments, and vendors. Also making some document, supporting a project for several internal process.Support a desktop team as deputy team lead and manage team schedule and tasks.ProjectsUpdate 15000 users' virtual machines to Windows 10 SAC 1809Update local mobile email system Technology environmentCitrix VDI/Windows 10/SCCM/Active Directory Excel formulasiPhone/Active Sync Show less

ITエンジニア

• May 2019 - Dec 2019

Tier2 Global IT Service Desk - IT Administrator in Japan

• Dec 2011 - Apr 2019

IT Administrator - Manage all IT environment in Japan office. Network, Servers, computers and mobiles. - Communicate with local vendors. Sometimes negotiate between global engineers and local vendors. - Take the lead in local IT projects. Communicate with global IT and local users to install/change mobiles, internet, multi printers, etc. - Take the lead in IT work for Office move/expand project. Identify old environment, communicate with several vendors at the same time, discuss with global IT engineers and announce to users what they need to do. - Support global projects. Identify current environment, negotiate with users to install/change IT system. Global Tier2 helpdesk - Support APAC users locally and remotely by following ticketing system. - Troubleshooting user issue and discuss it with global helpdesk regularly. - Create user documents and announcements. Maternity leave - Mar 2015 to Mar 2016, Jan 2018 to June 2018. Projects: - Office move from Yokohama to Tokyo. - Office expand to another floor. - Change mobile from Blackberry to iPhone - Move to Salesforce, Polycom, Skype phone, Zoom, OneDrive, Office365 etc. Technology environment: - Windows10,Windows7, Office 2010/2016/365, OneDrive, Skype, Microsoft Teams, Bitlocker. - Active Directory, DHCP, DNS, ACL, GPO. Exchange, O365, Microsoft System Center, VMWare, PasswordState Active Sync(iPhone, Android), Blackberry - JIRA, Lotus Notes, SQL, Salesforce, SAP, Multi Printer, WAN, LAN, Internet, Mitel Show less

Windows Engineer

• Apr 2001 - Dec 2011

(Aug 2009 – Dec 2011) Technical engineer at BPOS project - Leader at BPOS exchange team. - Move 20,000 users from on-premise Exchange to BPOS (former product for O365) (Oct 2008 – Jul 2009) Technical Leader at Active Directory migration project. - Migrate userdata, mail data and printers with ADMT (Jan 2007 – Oct 2008) Technical Leader at Windows XP upgrading project. - Designing Windows XP OS image for end users. - Making OS image with Microsoft ImageX(former product for DISM) - Deploy OS more than 10,000 users. (April 2001 – Dec 2006) Operator - Leader of Windows 2000 servers and computers at a beverage company.(Over 10,000 users) - Operated Windows 2000 Server and computers. - Troubleshooting servers and computers. - Making computer image to deploy end users. - Team leader since 2005. Technology environment: Windows 2008/2003/2000, Windows XP, Active Directory, Microsoft SMS 2.0, Share Point, Exchange, BPOS, Office 2010, iPhone, ADMT(Active Directory Migration Tool), Microsoft Image X, Symantec Antivirus/Ghost, Backup Exec, Lotus Notes. Show less