Makesa Potts

System Administrator at Gritter Francona
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Contact Information
us****@****om
(386) 825-5501
Location
Louisville, Kentucky, United States, US

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Credentials

  • A+ Certification
    Jefferson Community and Technical College
  • Information Technology Fundamental
    Jefferson Community and Technical College
  • Web Site Developer
    Jefferson Community and Technical College

Experience

  • Gritter Francona
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • System Administrator
      • Sep 2019 - Present

      Provide on-going 24x7 support for the system infrastructure and help desk for the Department of Veterans Affairs Progam (VVA Program). VVA/LCM primarily maintains over 200 million veterans’ benefit and medical record content elements. VVA/LCM provides vital information for over 50,000 VA employees in support of claims processing. The VVA/LCM infrastructure includes a variety of hardware, operating environments and applications. ·Lead engineer providing 24x7 hardware and software support for the VVA-VBMS content and data migration. ·Develop Oracle Structured Language (SQL) queries to ensure data validations as they relate to the document migration. ·Develop management reports outlining project progress. ·Maintain data statistics that assist in the reconciliation of over 190M migration elements. ·Leverage a variety of monitoring tools to assist with troubleshooting and preventive maintenance. (SolarWinds, Introscope, vSphere, Hitachi Storage Manager, etc. ) ·Interact and collaborate with the VVA/LCM Development team for problem resolution related to VVA/LCM custom applications. ·Leverage a variety of remote software such as Microsoft Remote Desktop (RDP), IBM Integrated Management Module (IMM) and Oracle ILOMs, to remotely access/control VVA hardware. ·Leverage a variety of software tools such as Putty, vCenter & WinSCP to assist troubleshooting system issues. ·Provide Tier 2 assistance to Virtual VA’s User Community by phone, e-mail and/or remotely by using VA’s authorized IM/Screen sharing Skype for Business Participate in SNOW ticket review meetings facilitated by Compensation Services (business organization). Perform and distribute daily pulse checks for a variety of system components. ·Team player, punctual, dedicated with exemplary organizational/communication skills. Show less

  • Salient CRGT
    • United States
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • System Administrator
      • Mar 2018 - Mar 2020

      Same responsibilities as above role. Same responsibilities as above role.

  • Aerotek
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • System and Application Technical Support
      • Jan 2017 - Apr 2019

      ·Provided system monitoring and troubleshooting for system environments and application software. ·Provided Tier II expert troubleshooting and root cause analysis in support of system infrastructure. ·Updated company knowledge base in support of Call Center Tier I support calls. ·Performed remote troubleshooting via Cisco Webex. ·Interacted with Development team to report system defects and operational issues. ·Provided system monitoring and troubleshooting for system environments and application software. ·Provided Tier II expert troubleshooting and root cause analysis in support of system infrastructure. ·Updated company knowledge base in support of Call Center Tier I support calls. ·Performed remote troubleshooting via Cisco Webex. ·Interacted with Development team to report system defects and operational issues.

  • New Age Technologies
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Lead Migration Support Technician
      • May 2015 - Jan 2017

      Lead Migration Support Technician for Kindred Healthcare ·Served as lead for a team of 8 support technicians. ·Led effort to successfully migrate over 1000 Windows Active Directory (AD) domain users to tech refreshed domain controller infrastructure. ·Developed a monitoring process to insure operational readiness for target domain controllers prior to the migration. ·Provided management with tracking reports outlining user migration process. ·Developed validation process ensuring successful user migration, including user login, file system mapping, folder permissions, mail accessibility, browser URL access and collaboration software validation. ·Provided tech support for user desktop/laptops throughout the duration of the migration. ·Provided software installation and configuration support for users throughout the migrations Show less

  • Kelly
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Web/ Graphic Developer
      • Jun 2005 - Apr 2012

      Web/ Graphic Developer for Intel Corporation ·Created wireframe and graphic mock-ups using Visual Studio, Photoshop, and Microsoft Visio specific to clients’ needs. ·Worked with database managers to design GUI and implement any design changes. ·Evaluated code to ensure that it was valid and compatible with browsers. ·Developed new training material for applications developed and/or as specified by client. ·Identified problems documented by testing and/or customer feedback, and corrected ·Developed the internal website using PHP, HTML and CSS which included streaming video, creating a project request form, customer survey forms. ·Updated graphic user interfaces (GUI) and Web applications. ·Created original graphics as requested for old and new projects using Adobe Photoshop and Illustrator. ·Created brochures, flyers and print and HTML email internal newsletters. Show less

Education

  • Jefferson Community College
    Associate of Science - AS, Information Technology

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