Makenzie Felicia

Merchandise Manager at Syracuse Crunch
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Experience

    • United States
    • Spectator Sports
    • 1 - 100 Employee
    • Merchandise Manager
      • May 2022 - Present

      - Creates merchandise line throughout the year.- Works with various vendors to create innovative product and apparel.- Collaborates with vendors for promotional/theme night items.- Mentors interns throughout the season.- Manages game night merchandise staff and part-time merchandise staff.- Oversees teams official online store.- Oversees inventory and reorders.- Generates revenue from merchandise sales throughout the year.

    • Account Executive
      • Jul 2021 - Present

      - Generates ticket revenue using all sales methods, including cold calls, prospecting/research, referrals, personal appointments and person-to-person contact at Crunch games.- Sells full and partial season tickets, flex packages, group tickets, special ticket plans, and sponsorships year-round.- Makes a minimum of 50+ outbound sales calls per day.- Maintains and manages customer contact information in existing CRM database.- Actively prospecting new contacts throughout Central New York.- Establishing relationships to create repeat business.- Develops and executes theme and group nights.- Coordinator for kids ticketing program Show less

    • United States
    • Spectator Sports
    • 1 - 100 Employee
    • Merchandise Coordinator
      • Sep 2018 - May 2020

      - Created merchandise line for each season by meeting and collaborating with vendors. - Office hours consisted of inventory, new orders and reorders, researching merchandise trends. - Helped customers with merchandise and ticket sale needs. - Supervised merchandise sellers during game days. - Mentored one to two interns per season. - Created merchandise line for each season by meeting and collaborating with vendors. - Office hours consisted of inventory, new orders and reorders, researching merchandise trends. - Helped customers with merchandise and ticket sale needs. - Supervised merchandise sellers during game days. - Mentored one to two interns per season.

    • United States
    • Spectator Sports
    • 100 - 200 Employee
    • US Girl’s Lacrosse Official
      • Mar 2018 - Jan 2019

      - Section 5 - Section 3 - Section 5 - Section 3

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Server and Hostess
      • 2014 - Nov 2018

    • United States
    • Higher Education
    • 500 - 600 Employee
    • St. John Fisher Athletics Intern
      • Jan 2018 - May 2018

      - Helped with Empire 8 conference championships. - Assisted in organizing two NCAA Division III tournaments (softball, women’s lacrosse). - Worked with facilities and assisted with travel schedules. - Collected data on retention rates of recruits and current athletes. - Focused on preparing and organizing athletic teams budgets. - Researched leadership programs and athletic facilities branding. - Helped with Empire 8 conference championships. - Assisted in organizing two NCAA Division III tournaments (softball, women’s lacrosse). - Worked with facilities and assisted with travel schedules. - Collected data on retention rates of recruits and current athletes. - Focused on preparing and organizing athletic teams budgets. - Researched leadership programs and athletic facilities branding.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Athletic Department Student Worker
      • Sep 2014 - Jan 2018

      - Managed athletics teams jerseys and equipment. - Assisted equipment manager with daily tasks. - Helped run several different sporting events. - Assisted within the communications department with livestream of sporting events. - Color commentator for athletic live stream for several sports. - Co-host of sports segment for athletic department. - Managed athletics teams jerseys and equipment. - Assisted equipment manager with daily tasks. - Helped run several different sporting events. - Assisted within the communications department with livestream of sporting events. - Color commentator for athletic live stream for several sports. - Co-host of sports segment for athletic department.

Education

  • State University of New York College at Cortland
    Masters, Sport Management
    2020 - 2023
  • State University of New York College at Brockport
    Bachelor's degree, Broadcast Journalism
    2014 - 2018
  • State University of New York College at Brockport
    Bachelor's degree, Sport Management
    2014 - 2018

Community

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