Makenzie Felicia
Merchandise Manager at Syracuse Crunch- Claim this Profile
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Bio
Experience
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Syracuse Crunch
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United States
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Spectator Sports
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1 - 100 Employee
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Merchandise Manager
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May 2022 - Present
- Creates merchandise line throughout the year.- Works with various vendors to create innovative product and apparel.- Collaborates with vendors for promotional/theme night items.- Mentors interns throughout the season.- Manages game night merchandise staff and part-time merchandise staff.- Oversees teams official online store.- Oversees inventory and reorders.- Generates revenue from merchandise sales throughout the year.
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Account Executive
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Jul 2021 - Present
- Generates ticket revenue using all sales methods, including cold calls, prospecting/research, referrals, personal appointments and person-to-person contact at Crunch games.- Sells full and partial season tickets, flex packages, group tickets, special ticket plans, and sponsorships year-round.- Makes a minimum of 50+ outbound sales calls per day.- Maintains and manages customer contact information in existing CRM database.- Actively prospecting new contacts throughout Central New York.- Establishing relationships to create repeat business.- Develops and executes theme and group nights.- Coordinator for kids ticketing program Show less
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Syracuse Crunch
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United States
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Spectator Sports
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1 - 100 Employee
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Merchandise Coordinator
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Sep 2018 - May 2020
- Created merchandise line for each season by meeting and collaborating with vendors. - Office hours consisted of inventory, new orders and reorders, researching merchandise trends. - Helped customers with merchandise and ticket sale needs. - Supervised merchandise sellers during game days. - Mentored one to two interns per season. - Created merchandise line for each season by meeting and collaborating with vendors. - Office hours consisted of inventory, new orders and reorders, researching merchandise trends. - Helped customers with merchandise and ticket sale needs. - Supervised merchandise sellers during game days. - Mentored one to two interns per season.
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USA Lacrosse
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United States
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Spectator Sports
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100 - 200 Employee
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US Girl’s Lacrosse Official
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Mar 2018 - Jan 2019
- Section 5 - Section 3 - Section 5 - Section 3
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SHERWOOD INN RESTAURANT
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United States
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Hospitality
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1 - 100 Employee
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Server and Hostess
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2014 - Nov 2018
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St. John Fisher University
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United States
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Higher Education
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500 - 600 Employee
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St. John Fisher Athletics Intern
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Jan 2018 - May 2018
- Helped with Empire 8 conference championships. - Assisted in organizing two NCAA Division III tournaments (softball, women’s lacrosse). - Worked with facilities and assisted with travel schedules. - Collected data on retention rates of recruits and current athletes. - Focused on preparing and organizing athletic teams budgets. - Researched leadership programs and athletic facilities branding. - Helped with Empire 8 conference championships. - Assisted in organizing two NCAA Division III tournaments (softball, women’s lacrosse). - Worked with facilities and assisted with travel schedules. - Collected data on retention rates of recruits and current athletes. - Focused on preparing and organizing athletic teams budgets. - Researched leadership programs and athletic facilities branding.
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SUNY Brockport
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United States
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Higher Education
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700 & Above Employee
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Athletic Department Student Worker
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Sep 2014 - Jan 2018
- Managed athletics teams jerseys and equipment. - Assisted equipment manager with daily tasks. - Helped run several different sporting events. - Assisted within the communications department with livestream of sporting events. - Color commentator for athletic live stream for several sports. - Co-host of sports segment for athletic department. - Managed athletics teams jerseys and equipment. - Assisted equipment manager with daily tasks. - Helped run several different sporting events. - Assisted within the communications department with livestream of sporting events. - Color commentator for athletic live stream for several sports. - Co-host of sports segment for athletic department.
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Education
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State University of New York College at Cortland
Masters, Sport Management -
State University of New York College at Brockport
Bachelor's degree, Broadcast Journalism -
State University of New York College at Brockport
Bachelor's degree, Sport Management