Makenzie Courtney
Operations Manager at Jiminy's- Claim this Profile
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Bio
Experience
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Jiminy's
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United States
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Manufacturing
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1 - 100 Employee
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Operations Manager
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Jan 2022 - Present
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Straight Hemp
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United States
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Manufacturing
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1 - 100 Employee
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Operations Manager
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Aug 2018 - Jul 2020
• Oversee daily operations and oversight for business units throughout the organization to include but not limited to: Quality Management, Purchasing Management, Inventory Management, Document Control Management and Product Management.• Minimized inventory shortages utilizing reporting and implementation of inventory management with vendors to prioritize shipments based on demand and purchase projections.• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.• Manage relationship with vendors and define contractual service level expectations.• Spearheaded new inventory system implementation, managing end to end system to accurately report inbound and outbound shipments.• Enhanced workflows and procedures for production, fulfillment, and customer service departments through ongoing process discovery sessions with leadership team.• Increased process efficiencies and streamlined work bandwidth across various departments through process mapping and improvement solutions to minimize touches.• Collaborate with event planning in preparing for expos and ensuring that all supplies were ordered and on hand for maximized expo sales.• Oversee shared Google Drive and Dropbox and ensure timely communications internally and with sales teams through Slack, Google Apps, and Zoom.• Edit all publications and manage web content for the organization eliminating duplication of information.• Manage branding content resulting in consistent messaging while maintaining organization of all print marketing materials.• Saved organization thousands of dollars through implementation of workaround approach in labeling critical product to remain in compliance. Show less
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Quality Assurance Manager
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Aug 2019 - Jan 2020
• Spearheaded and managed implementation of Quality Control SOPs, forms, and logs to ensure compliance with the FDA.• Navigated stringent and ever-changing state requirements for CBD products by evolving branding, packaging and operational processes.• Implemented edits and updates to product labels, marketing literature, and communications.
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Assistant Production and Fulfillment Manager
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Mar 2019 - Aug 2019
• Drove operational improvements which resulted in savings and improved profit margins.• Resolved conflicts and negotiated mutually beneficial agreements between purchasing, receiving and warehouse operations team.• Used advanced planning tools to balance service, inventory and resource utilization levels.• Tracked delivery goals and developed improvement plans to correct deficiencies.• Led operations team and monitored operations, performed regular safety audits for adherence to administrative policies and compliance regulations. Show less
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Vivre Recovery Housing
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Phoenix, Arizona, United States
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Intern
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2018 - 2018
• Lead initiative to centralize education of all prisoner re-entry programs, halfway homes, homeless shelters, and rehab facilities in the state of Arizona. • Devised strategic planning and outreach support to increase program awareness and align patients seeking support to find the best program for recovery. • Supported administrative projects, managed and analyzed data, and participated in board meetings and group therapy sessions. • Lead initiative to centralize education of all prisoner re-entry programs, halfway homes, homeless shelters, and rehab facilities in the state of Arizona. • Devised strategic planning and outreach support to increase program awareness and align patients seeking support to find the best program for recovery. • Supported administrative projects, managed and analyzed data, and participated in board meetings and group therapy sessions.
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University of Colorado Boulder
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United States
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Higher Education
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700 & Above Employee
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Student Assistant: Occupancy Management
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2013 - 2015
• Developed and fostered strong relationships with incoming students and families providing best in class service to exceed expectations in supporting new student on-boarding. • Supported administrative team with data entry, filing, note taking and distribution of marketing materials. • Developed and fostered strong relationships with incoming students and families providing best in class service to exceed expectations in supporting new student on-boarding. • Supported administrative team with data entry, filing, note taking and distribution of marketing materials.
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Education
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University of Colorado Boulder
Bachelor's degree, Women and Gender Studies -
Uppsala University
Women's and Gender Studies