Social Media & Marketing Coordinator

• Dec 2022 - Present

Based in Toronto, New Metric Media is an award-winning independent entertainment studio specializing in building comedy brands across tv production, live entertainment, distribution, merchandising and licensing. Recipient of the Banff World Media Festival’s 2018 Innovative Producer Award, the company’s slate of programming includes the hit Hulu/Crave original comedy Letterkenny, the Hulu/Crave Letterkenny spinoff series Shoresy, the new Roku/CTV half-hour comedy series Children Ruin Everything, as well as the upcoming half-hour Crave comedy series Bria Mack Gets A Life.

Digital Marketer

• Jan 2022 - Mar 2023

- Increased customer engagement through social media. - Drove email acquisition and marketing campaigns to support key business initiatives across account management, new business development and customer experience. - Created and deployed social media content, engage with target audiences, boost reach with strategic ad placements. - Created customized marketing materials to increase product awareness. - Attended on site events to capture live content - Increased customer engagement through social media. - Drove email acquisition and marketing campaigns to support key business initiatives across account management, new business development and customer experience. - Created and deployed social media content, engage with target audiences, boost reach with strategic ad placements. - Created customized marketing materials to increase product awareness. - Attended on site events to capture live content

Social Media Manager

• Jun 2022 - Aug 2022

Sales Representative & Keyholder

• Aug 2021 - Aug 2022

- Resolved customer issues quickly to close deals and boost client satisfaction. - Established and cultivated solid business relationships with new or existing clients. - Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. - Achieved monthly sales goals by promoting product benefits through social media and enrolling new clients. - Opened and closed the store up to 5 days a week by counting registers, making deposits, and storing and filing daily paperwork.

Customer Relations Representative

• May 2020 - Jun 2021

- Delivered exceptional customer service to every guest by leveraging extensive knowledge of products and services and creating a welcoming, positive experience. - Strengthened customer relationships by listening to customer concerns and giving priority to service requirements. - Directed incoming calls to internal personnel and departments, routing to best qualified department. - Trained new staff on correct procedures, compliance requirements and performance strategies. - Collaborated with marketing department to launch and manage promotional activites and campaigns.