Medical Assistant

• Jan 2023 - Present

• Manage all patient communications, including clinical and follow-up questions • Manage and/or escalate patient issues to internal teams when necessary • Strategically register new patients, manage payments, and schedule follow-up appointments with clinicians •Coordinate and troubleshoot telehealth appointments via Zoom and EHR system •Develop full operational knowledge and understanding of the patient experience and strategize for efficiency •Develop patient and team communications to enhance the customer experience: answer questions, solve issues, and go above and beyond to satisfy patient needs •Assist with the development and implementation of new and existing SOP’s, policies, and procedures •Collaborate with various internal teams Show less

Transfer Center Coordinator

• May 2022 - Present

Evaluates patient’s physical condition, medical needs, age, resources and location to decide on suitable placement. Performs data entry and utilizes computer to log calls, record patient information and decide if requests should be handled as routine, urgent, stat or critical.

Call Center Representative

• Jun 2020 - Dec 2022

Teaching Assistant

• Jan 2019 - Aug 2019