Program Leader

• May 2020 - Present

Business Development Manager

• Jan 2020 - Apr 2020

• Leading the design and implementation of new sales processes to drive new business development and sustain and nurture relationships with existing and past customers• Executing the implementation of CRM processes, including changing to the Salesforce.com CRM platform and designing a custom solution to fit business needs• Cold calling prospective customers• Fielding inbound customer calls to qualify potential opportunities • Leading the design and implementation of new sales processes to drive new business development and sustain and nurture relationships with existing and past customers• Executing the implementation of CRM processes, including changing to the Salesforce.com CRM platform and designing a custom solution to fit business needs• Cold calling prospective customers• Fielding inbound customer calls to qualify potential opportunities

Consultant

• Jan 2017 - 2020

Director of Production

• Mar 2019 - Nov 2019

Production Manager

• Jun 2018 - Mar 2019

• Coach a team of over 20 employees in developing and achieving individual performance goals • Enforce a culture of team building and leadership• Trained, develop, and counsel employees both as a group and one on one to develop a high performing team• Create and evaluate reports using Salesforce.com and other CRM systems to identify areas that need coaching and improvement with each employee• Analyze employees' skill levels and assigned them to projects accordingly• Conduct employee annual performance reviews• Create and implement incentive programs for performance goals

Training & Development Manager

• Aug 2017 - Jun 2018

• Directed and executed an entire rebuild of the company new employee training curriculum which increased performance and results from incoming employees • Conducted all new employee training activities• Composed a system of assessments to support conclusions regarding employee performance and fit for the job• Provided accurate evaluations of new employees and their expected performance on the job to other Management and Directors• Cultivated relationships with all incoming employees to set them up for success and help them integrate with company culture• Collected information about course success and participant satisfaction• Successfully guided the company through each module of the new curriculum and administered assessments to ensure comprehension

Training Coordinator

• Sep 2016 - Aug 2017

• Provided one on one training support to employees company-wide• Designed and implemented several continuous training courses• Assisted in new employee training classed under the guidance of the Director of Production• Managed daily company IT issues and related administrative work• Continuous training and support for all employees

Production Specialist

• Dec 2015 - Sep 2016

• Monitored employee phone calls through call recordings and documented quality assurance reports• Provided one on one training to review quality assurance reports• Managed daily company IT issues and related administrative work• Spearheaded the implementation of a new phone system and provided company-wide training and ongoing support following the implementation

Business Development Manager

• Sep 2014 - Dec 2015

• Met and exceeded quotas on a consistent basis through prospecting efforts• Generated leads and capitalized on valuable business opportunities for multiple clients• Maintained interaction with a sales team of approximately 18 individuals between two different clients on a consistent basis, gathering updates and providing details of newly generated opportunities