Experience

PSE-Pour un Sourire d'enfant

• France
• Philanthropic Fundraising Services
• 200 - 300 Employee

• Sale & Marketing Team Leader

  • Jan 2020 - Present

  - Design, develop and deliver training courses on Sales and Marketing in the BBA program and Technical and vocational Education and training- Develop and update training resources and materials in response to the job market needs- Prepare teaching plans adapted to the skills using more student-centered approach- Manage sales and marketing instructors either full time teacher and sub-contract teacher- Set and review annual objectives for sales and marketing team- Writing and develop school curriculum- Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.



Royal University of Phnom Penh

• Cambodia
• Higher Education
• 1 - 100 Employee

• Sub-Contract Lecturer

  • Nov 2019 - Present

  *Giving lectures to the bachelor students Year II, Year III & IV.The courses that have been lecturing:- Marketing Strategy and Marketing Concept - Human Resource- Supplier Chain Management- Consumer Service and Customer Behavior Strategic Management- Entrepreneurship- Hotels and Resort Management- Travel Agency and Tour Operator *Giving lectures to the bachelor students Year II, Year III & IV.The courses that have been lecturing:- Marketing Strategy and Marketing Concept - Human Resource- Supplier Chain Management- Consumer Service and Customer Behavior Strategic Management- Entrepreneurship- Hotels and Resort Management- Travel Agency and Tour Operator



VLK TOURISM

• Cambodia
• Hospitality
• 1 - 100 Employee

• Product Marketing Manager

  • Oct 2019 - Oct 2020

  - Create Product for sales. (B2B & B2C)- Following hotels request and booking to get kickback, addendum and Credit term agreement- Create brochures and annual tariff- Analyze and negotiation the contrate rate with partner B2B - Joint Exhibition Event and sales calls to present the product- Create and using marketing strategies to boost sales - Create Product for sales. (B2B & B2C)- Following hotels request and booking to get kickback, addendum and Credit term agreement- Create brochures and annual tariff- Analyze and negotiation the contrate rate with partner B2B - Joint Exhibition Event and sales calls to present the product- Create and using marketing strategies to boost sales



Pathfinder Travel

• United States
• Consumer Services

• Sales & Marketing Manager

  • Nov 2017 - Nov 2019

  • Sales and business development- To maintain the establishment partner operator accounts or markets support sales our one a kind activity, Supervise executive achieve sales target, Coordinate with management: Ticketing, Accounting and Admin departments- Develop client database & prospect new clients - To manage margin profit to vary accounts or markets- Make proposal to generate and drive B2B & B2C Sales - Develop Marketing strategies & Budget Plan for Sales & Marketing team- Managing and follow up with sub-Travel Agencies and Non-BSP Travel Agencies cooperation- Review and check hotel agreement and fighting the rates with hotels by negotiating to get the credit, payments term and condition, override commission basing on hotel room night used, special offers and kickback agreements and allocation. • Delivery, development of tools and people- Assist the supervisors in training new staff: on-going focus on and reminders on organisational and sales techniques & procedures as well as The Company’s rules and responsibilities- Responsible for European markets- Contact with Agents and providing tour program/tailor-made and quotation/price proposal and a professional and excellent level of customer services- Assist the internal staff when they have questions about product in all destinations in Cambodia - Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information- Manage and take action to effectively solve disciplinary matters and customer complaints. Inform the teams about the problems and solutions - Work as team and discuss with Management team to deal the problems- Represent the Company at social events and Travel Trade Shows when requested



EXO Travel

• Thailand
• Travel Arrangements
• 400 - 500 Employee

• Human Resource Manager

  • Aug 2016 - Aug 2017

  • Responsible for defining the future recruitment with the managers or head of departments. Follow up the absenteeism, annual leave or any leave for each employee. Create employee manual on policies in consultation with GM/MD and HR Director. Handling all benefits related queries and issues. • On the other hands, responsible for all process to obtain Visa & Work Permit for all expatriates in efficient manner. Moreover, to ensure the company obtains any required licenses and ensure the expatriates’ visa or work permits are always up to date. • The more importance things in term of HR and Admin Manager need to coordinate the both employees in Siem Reap and Phnom Penh Office and also update and improve HR indicators (turnover, absenteeism, payroll, etc.)

• Product Development Specialist

  • Apr 2013 - Jul 2016

  • Coordinate with all departments to ensure products are sold correctly and that featured products are selling. Also for B2B Product Management, to coordinate with the Product Manager to cost and quote selected programs for targeted agent clients and potential clients. Develop and improve travel products in destination suitable for B2B clients. Coordinate with the Product Manager to produce annual tariffs for destination for distribution to overseas travel partners. • On the other hands, assist in conjunction with Operations Department the organization of FAM trips for overseas agents. Negotiate with new and existing suppliers including, but not limited to, hotels, sub-agents, transport companies to ensure EXO receives the best possible rates and the highest service standards. Moreover, present new products to sales teams for each market to achieve product knowledge and promote sales.

• Sales Consultant and Team Leader of Western Market

  • Mar 2008 - Jun 2013

  • Responsible for Senior Tour Operator at EXO Travel Cambodia and my duties to correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information, manage key accounts, adjustments & suggestions and advise, create outlines and Travel itineraries for agents.• I made quotations or proposals and reconfirm bookings for overseas agents. Moreover, I also made reservations with local suppliers and hotels if needed. As a senior TO/TC. I worked with the Operations team to deliver optimal service to clients on the ground, issued invoices in due time and assist accounting department with regard to payment and ensure all sales are reported in Tourplan software for your sales report.