Experience

Mercury Payments Services

• Italy
• Financial Services
• 1 - 100 Employee

• Information Technology Operations Analyst

  • Mar 2023 - Aug 2023

  Abu Dhabi Emirate, United Arab Emirates • Contributed as a team member in Project Falcon of Central Bank of UAE and overlooked the on-boarding & roll-out process of member banks onto UAESwitch • Provided 24/7 in-rotation L1 level technical support to the member banks & communicated with them & raised necessary tickets on issues in Jira & monitoring the issue & ensuring follow up with the respective teams to solve the matter & to ensure the issue was fixed within specified time frame by arranging team meetings • Ensured to… Show more • Contributed as a team member in Project Falcon of Central Bank of UAE and overlooked the on-boarding & roll-out process of member banks onto UAESwitch • Provided 24/7 in-rotation L1 level technical support to the member banks & communicated with them & raised necessary tickets on issues in Jira & monitoring the issue & ensuring follow up with the respective teams to solve the matter & to ensure the issue was fixed within specified time frame by arranging team meetings • Ensured to monitor the ticketing system application to prevent repetitive tickets from being raised while encouraging the team members to provide the necessary update to prevent conflicts. • Assisted with technical support to the internal employees & new team members with their PCs/Laptops, setting up & troubleshooting Virtual desktops, troubleshooting Outlook & managing Microsoft 365 etc. • Contributed in the automation of Jira ticketing system for ease of ticketing team • Generated & presented weekly reports in timely manner providing the necessary progress & updates of the team to display the progress of the work & prioritizing pending work • Created documentations and procedures for the team to use as reference as well as maintaining & updating the documents as per needed. Show less



Saluc Contracting and Properties LLC

• Software Engineering Intern

  • Aug 2022 - Dec 2022

  Abu Dhabi, United Arab Emirates - Worked on a project management system to organize construction projects - Led the design and implementation of an employee rating system which aided in selecting the employee of the month. - Attended bi-weekly meetings and participated in scrum meetings



Students Factory

• United Arab Emirates
• Education Management
• 1 - 100 Employee

• Remote HR Intern

  • Nov 2022 - Nov 2022

  Dubai, United Arab Emirates - Conducted research on various schools and listed them for the manager as per the request using Excel, while maintaining 99% accuracy . - Set up monthly calendar using Google Calendar with various fun activities for the students to interact with as well for the staff to keep track of the progress. - Search for Education related events and national-related events to keep students well informed about various events.



Al Shater Computers

• Technical Support Intern

  • Aug 2021 - Aug 2022

  Abu Dhabi, United Arab Emirates • Worked on hardware repairing, installing of software/OS, and setting up network architecture, as well as cable clamping with CAT5 & CAT6 • Resolved over 150+ tickets for internal and external customers by troubleshooting, and assessing solutions • Kept manager and customers informed of progress and made follow-up calls in a timely manner • Communicated to non-technical clients about technical issues and concepts • Provided technical support and troubleshooted hardware and software… Show more • Worked on hardware repairing, installing of software/OS, and setting up network architecture, as well as cable clamping with CAT5 & CAT6 • Resolved over 150+ tickets for internal and external customers by troubleshooting, and assessing solutions • Kept manager and customers informed of progress and made follow-up calls in a timely manner • Communicated to non-technical clients about technical issues and concepts • Provided technical support and troubleshooted hardware and software issues on-site and via remote-access systems using Any Desk Show less



Saluc Contracting & Properties LLC

• Data Entry

  • Sep 2020 - Nov 2020

  Abu Dhabi, United Arab Emirates - Maintained 99% accuracy in data entry tasks as well as developed documents for my department that were used on a daily basis on MS Excel & MS Word - Maintained accurate files and records; use specialized programs to input data and generate local reports and statistical data as required by management. - Executed daily administrative duties including filing documents and organizing mail

• CAD Draftsman Intern

  • Nov 2019 - May 2020

  Abu Dhabi, United Arab Emirates - Used AutoCAD to create 2D and 3D technical drawings - Calculated dimensions and material requirements - Outlined the construction process of the project on the technical drawings - Assisted in plumbing engineering designs of 7 projects over a duration of 6 months