Experience

UCB

• United States
• Financial Services
• 100 - 200 Employee

• Agent

  • May 2013 - Present

  Help Consumers to resolve past due medical bills by providing, payment plans, also follow up attention to these customers. Analyzing in detail the particular conditions of each account as needed. (Regulated by FDCPA and HIPAA law) *Collections Help Consumers to resolve past due medical bills by providing, payment plans, also follow up attention to these customers. Analyzing in detail the particular conditions of each account as needed. (Regulated by FDCPA and HIPAA law) *Collections



Encore Capital Group

• United States
• Financial Services
• 700 & Above Employee

• Account Manager - Agent

  • Jan 2012 - Mar 2013

  Help Consumers to resolve Past due debt by providing, payment plans, also follow up attention to these customers. Analyzing in detail the particular conditions of each account as needed. (Regulated by FDCPA law) Collections Sells Manage my own portfolio of clients Help Consumers to resolve Past due debt by providing, payment plans, also follow up attention to these customers. Analyzing in detail the particular conditions of each account as needed. (Regulated by FDCPA law) Collections Sells Manage my own portfolio of clients



ACE Global Contact Centers INC.

• heredia

• Job Coach - Agent

  • Nov 2009 - Jan 2011

  I received excellent commendations and was recommended to participate in a event for company improvement due to my performance. I also received several positive escalations from customers for excellent customer service skills, responsable for the attention of customer deposits, payouts, payment plans and overall company satisfaction Job coach Responsibilities included: Side by side monitoring Silence monitoring Reports, daily / weekly Updates information bi weekly Improving customer satisfaction Working in different projects Meetings / Conferences / Calibrations Lead Trainings Show less