Customer Service Representative

• Dec 2019 - Present

Working on Priminster Kamyab Jawan Program as POC Working on Priminster Kamyab Jawan Program as POC

Reconciliation Officer

• Nov 2015 - Present

 Investigation claim through Host report and Ester (Bank Application) Error Log Register in SDRU Coordination with 1-Link Banks Other than 180 days claims. Coordination with Banking Mohtasib, Wifaqi Mohtasib, State Bank and other component Authority for Complaints regarding 1-Link. Making MIS reports as required. ATM Dispute Resolution Unit PAK ARMY ATM Project Walk In customers Complaint Resolution ATM Monitoring for all 23 Regions

Call Center Supervisor

• Dec 2006 - Present

Maintains Attendance recordMaking Staff salary Making Roster for both shifts of Call Center and Tariq Road exchangePreparing Office notes for Billing, Salaries, and for other requirementsSuccessfully achieve the target of given Assignments and tasks by the Group Chief and immediate manager Preparing daily MIS report.Training of new staff and evaluation of existing staffCo-ordinate with different Regions and Branches in order to have Progress reports.Resolving customer’s complaints.Co-ordination with different regions in order to resolve different issues.Co-coordinating with the immediate manager for the implementation of time to time Product update. Show less

Customer Support Excutive

• Dec 2013 - Present

ATL / Operations - FI Units IBEX Global - A TRG Company

• Dec 2012 - Present

Accomplish comprehensive training of New Hire Staff on General Banking, Branch Banking and Products Specific training. Prepared and modified the SOP’s in order to streamline the Call Center Operations. Conduct refresher sessions of existing staff. Accomplish comprehensive training of New Hire Staff on General Banking, Branch Banking and Products Specific training. Prepared and modified the SOP’s in order to streamline the Call Center Operations. Conduct refresher sessions of existing staff.

Call Center Agent

• Jan 2006 - Aug 2006

Worked as a Call center Agent and make calls to customers for sales and tele collection. Worked as a Call center Agent and make calls to customers for sales and tele collection.

Program & Software Supervisor

• Jun 2004 - Aug 2005

My job is to handle all Data Entry work,Train new users and evaluate the existing users. My job is to handle all Data Entry work,Train new users and evaluate the existing users.