Experience

FMI Ireland

• Ireland
• Food and Beverage Services
• 100 - 200 Employee

• Operations Manager

  • Dec 2018 - Present

  County Dublin, Ireland FMI are Ireland's leading Field Management company, we celebrated 24 years in business this year and have offices nationwide in Dublin, Belfast and Cork. We employ 800+ people across Ireland. Offering sales, merchandising, instore demos, recruitment, mystery shopping and a state of the art customer service call centre across the FMCG, utilities, pharma sectors. We represent some of Ireland’s and the worlds’ best-known brands e.g. Electric Ireland, Nespresso, Dunnes Stores, Virgin Media… Show more FMI are Ireland's leading Field Management company, we celebrated 24 years in business this year and have offices nationwide in Dublin, Belfast and Cork. We employ 800+ people across Ireland. Offering sales, merchandising, instore demos, recruitment, mystery shopping and a state of the art customer service call centre across the FMCG, utilities, pharma sectors. We represent some of Ireland’s and the worlds’ best-known brands e.g. Electric Ireland, Nespresso, Dunnes Stores, Virgin Media, IDL, Supervalu and Cadbury’s. We are fast-paced, dynamic and we employ Ireland’s brightest and most ambitious teams. Awards won include: • Irish Sales Champion Awards 2017 - Best Outsource Partner • Irish Sales Champion Awards 2017 – Best Sales Team • Field Marketing Awards 2017 – Best Sales Campaign Award Check out our website to learn more www.fmi.ie #PeoplePower Show less



Brink’s Inc

• United States
• Truck Transportation
• 700 & Above Employee

• Head of Fleet & Logistics

  • Sep 2018 - Dec 2018

  London, United Kingdom

• Operations Director

  • Jun 2015 - Sep 2018

  Dublin



Brink’s Inc

• United States
• Truck Transportation
• 700 & Above Employee

• Snr Commercial Manager

  • Oct 2016 - Dec 2018

  Heathrow



Brinks

• Head of Life Sciences UK

  • Feb 2017 - Sep 2018

  London, United Kingdom



Greenstar

• Environmental Services
• 100 - 200 Employee

• Project Manager

  • Sep 2014 - Jun 2015



Oxigen Environmental

• Ireland
• Environmental Services
• 1 - 100 Employee

• Head of Customer Operations

  • May 2012 - Oct 2014

  Dublin Head of Customer Operations /Contact Services As a member of the senior management team my remit is primarily focussed on managing the domestic customer database from acquisition to service delivery. With a large domestic customer base spread across 10 counties I am actively engaged in both acquisition and retention programs. My remit is quite varied and also includes the strategic planning and implementation of all marketing plans, the recruitment and management of both our in-house and… Show more Head of Customer Operations /Contact Services As a member of the senior management team my remit is primarily focussed on managing the domestic customer database from acquisition to service delivery. With a large domestic customer base spread across 10 counties I am actively engaged in both acquisition and retention programs. My remit is quite varied and also includes the strategic planning and implementation of all marketing plans, the recruitment and management of both our in-house and outsourced field sales team as well as the daily management of the domestic credit control process and its team :

• Business Development Manager

  • Dec 2011 - Dec 2012

  Dublin



Clearwire

• United States
• Technology, Information and Internet
• 400 - 500 Employee

• General Manager

  • Oct 2005 - Nov 2011

  Responsible for sales & marketing as well as customer care

• Head of Sales

  • 2005 - Nov 2010

  Joining the company from start up position i was responsible for the acquistion and retention of the customeer base . Focussing largely on the B2C market we also enjoyed a large presence in the retail sector , with the product being sold via many of the larger multiple chains. I retained full responsibility for all sales and marketing activities



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Client Delivery Manager

  • Jan 2000 - Aug 2005

  Worked as the intermediary between the various clients and the organistaion - SITEL



Halifax

• Client Delivery Manager

  • 2000 - 2005

  Managing a team of 120 telemarketers and 4 team managers I managed the day to day running of various campaigns for the HBOS brand. As well as managing the day to day tasks i worked closely with both external and internal clients - ensuring adherence to set performance requirements



JobShop Recruitment Services

• Commercial Manager

  • Oct 1998 - Jan 2000

  Dublin Describe your position



King & Mann Assosc

• Sales Manager

  • Jan 1995 - Sep 1998

  Describe your position