Experience

BidX1

• Ireland
• Real Estate
• 1 - 100 Employee

• Auction Coordinator

  • Oct 2019 - Present



Scentre Group (Owner of Westfield destinations in Aus and NZ)

• Australia
• Real Estate
• 700 & Above Employee

• Customer Service Representative - Sydney, Australia

  • Sep 2018 - Mar 2019

  Throughout Australia and New Zealand Scentre Group owns and operates the pre-eminent shopping centre portfolio with retail real estate assets under management valued at $53.4 billion and shopping centre ownership interests valued at $38.4 billion. This comprises of 41 Westfield shopping centres which have strong franchise value and the ability to attract the world’s leading retail brands including Prada, Gucci and Chanel to name just a few.Responsibilities in this role included:• Timely and professional customer service via in-bound phone calls and emails • Effective resolution of customer enquiries and complaints• Support our Centre Experience teams with enquiries and any issues that may arise• Completion of daily tasks as allocated – including management of general enquiries, stock management and supporting both our corporate and online channels • Support the accurate administration of corporate accounts • Take part in the Gift Card team WIP’s• Support delivery of an exceptional customer experience and delivery of SLA’s at every opportunity



Uniworld Boutique River Cruise Collection

• Switzerland
• Travel Arrangements
• 1 - 100 Employee

• Sales Executive - Sydney, Australia

  • Mar 2018 - Sep 2018

  Uniworld is the world’s most luxurious all-inclusive river cruise line – featuring one-of-a-kind ships, exclusive excursions, farm-to-table cuisine, and one of the highest staff-to-guest ratios on the rivers – in Europe, Russia, China, Vietnam and Cambodia, India, and Egypt.As the world’s best and most awarded luxury river cruise line, Uniworld elevates every aspect of luxury river cruising to an unmatched level. From the Tiny Noticeable Touches (TNT's) to their decades of experience, every element of an all-inclusive Uniworld cruise seamlessly blends together to create the most impressive experience on the rivers. Responsibilities in this role included: • Providing the highest level of service and support to our trade partners • Handling bookings including; tour/cruise product, sightseeing, flights, accommodation and transfers• Actioning customer correspondence via phone and email in a timely, efficient and accurate manner• Reserving appropriate flights as well as cruise itineraries for our guests as part of our "air offer" when available using the booking systems Tropics, Amadeus and Longitude• Planning, selling and promoting the product range and process customer bookings• Following up with any outstanding payments or necessary details required in existing bookings• Maintaining accurate and comprehensive knowledge of the product range• Making outbound after sales follow-up calls• Actioning reports and booking maintenance• Participating in team incentives, initiatives and training to assist in the improvement of all processes• Supporting all contact centre operations departments including air, docs, marketing etc.• Promoting and cross selling all of The Travel Corporation companies, such as Trafalgar, Insight Vacations, Luxury Gold, Contiki, Red Carnation Hotels etc.



Ashford Castle

• Ireland
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Sep 2015 - Dec 2017

  Unrivaled service, warm Irish hospitality and five star luxury is what Ashford Castle is all about, part of the Red Carnation Hotel Collection, a member of Leading Hotels of the World and National Geographic's Unique Lodges of the World.Responsibilities in my role here included the following:• Oversee the effective operations of Front Office• To be actively involved in daily operations in a ‘hands on’ capacity • Assist with the weekly roster and payroll for a team of up to 40 employees • Conduct annual/ 6 month Appraisals and monthly one to ones with the team on a regular basis • Assist both the HR and Front Office manager in conducting interviews to recruit new employees • Promoting a high level of guest awareness and training to ensure that our guests receive the highest standards possible at all times • Ensuring that all operational standards and Leading Hotel of the World standards are implemented and adhered to consistently • To monitor and control cash, floats, change and billing system, ensuring that any discrepancies are fully investigated and clarified • Encouraging up-selling within the department in order to maximise on all sales opportunities • To deal effectively with any guest enquiries and take on board both positive and negative feedback • Creating checklists for the Concierge team, Reception team, Resort Services, Estate Attendants, Switchboard Operators and Porters to ensure staff are completing the required duties on a daily basis



Ashford Castle

• Ireland
• Hospitality
• 1 - 100 Employee

• Front Office Receptionist and Concierge

  • Jul 2011 - 2015

  • Completing correspondence checks • Group and individual room allocations • Complete check in and check-out processes swiftly and in line with Red Carnation and Leading Hotels of the World standards • Cashier Responsibilities i.e. posting charges onto guest room accounts, foreign currency exchange, dealing with all floats in Reception and responsible for all cash flow • Meeting and greeting guests, ensuring each guest receives a warm and individual welcome • Ensure all e-mails are categorised, responded to promptly and filed away into appropriate folders•Preparing of room keys for group arrivals • Various concierge duties, to include tracking lost luggage, arranging chauffeurs for touring/airport transfers, advising and making reservations for our 20+ activities on the Ashford Estate, arranging spa and dinner bookings etc.