Head of Governmental complaints management unit

• Sep 2018 - Present

Research Engineer - Service Delivery Development and Improvement

• May 2017 - Oct 2021

1. Preparing Studies Related with Simplification of Procedures and Improvement Services at Governmental Ministries and Departments2. Managing & supporting partnership between MoPSD projects & UNDP funding3. Leading of MOPSD pioneer projects for GOV. Performance improvement 4. Providing specific & detailed E-Gov. solutions based on ICT standards5. Implement Service Delivery Improvement law in the governmental institutions, Evaluating Institutional Performance using suitable tools 6. Conducting Stakeholder Analysis to identify their needs 7. expectations and roles in service improvement, Implementing Client Voice measurement tools like focus groups, client surveys and structured interviews, Reviewing and mapping Service Procedures to get acquainted with the service8. Setting Service Standards; and Perform studies and research as required by supervisor9. Managing and coordinate the IT/ Business cases.

Systems Engineer-E Governement

• Apr 2012 - Apr 2017

Jordan Ministry of Information’s and Communications TechnologyApril 2012-Present: System engineer/Technology Stream-EGOVERNEMENT 1. Project management for all aspects of the development implementation of assigned projects. Provides a single point of contact for those projects. 2. Prepare and present a technical session for Governmental Entities related to Ministry projects . 3. Implementing the agreed Technical action plan to the agreed standards and deadlines. 4. Ensuring the effective preparation and delivery of all Technical project events and meetings and production of all necessary documentation 5. Taking responsibility for the effective flow of information between team members, participants in project activities. 6. Preparing technical specifications (RFP)for tendering to any Infrastructure project any related software and hardware. 7. Introducing and integrating new technologies into existing data center environments . 8. System performance tuning, Assessing systems and network . 9. Enterprise Project Management-EPM Administrator performing • Add/Change/Delete Users and User.• ERP Maintenance (Enterprise Resource Pool).• Maintenance MS Project Server Views.• Development& Maintenance MS Project & MS Project Server .• End User Support: Basic troubleshooting and problem solving.• Project Web Access Administration.• OLAP Cube.• Views:Project Center, Resource Center, Portfolio Views.• Enterprise Resource Management.• Enterprise Global Template management .

Procurement Assistant

• Jan 2005 - May 2006

1. Review and approve the List of Firms proposed by the Operating/Technical Services (Requester) to be invited in the tender, adjust (expand/restrict) such list as/if necessary. 2. Prepare all tender documentation to be forwarded to selected suppliers, incorporating any technical documentation provided by the concerned Operating/Technical Service.3. Issue the tender to the selected suppliers in accordance with these procedures.4. Once all reviews of offers received have been completed and all necessary approvals have been obtained, finalize the Purchase Order or the Contract, number it and record it appropriately in the Procurement Unit statistics, and submit it for signature. Maintain the summary records of all the PRCs. Establish and maintain a database summarizing all procurement actions undertaken. Establish and maintain a roster of local suppliers. Maintain a physical record of all procurement actions (filing)

Admin/procurement/IT Clerk

• Apr 2005 - Jul 2005

April – July 2005: Procurement-Admin-Engineer Clerk:1. Maintaining the computers and network of the office. Searches office files and records relating to a variety of topics for information and references. 2. Selects information and records in specified format for use by others in preparing reports, correspondence, technical papers, project or programme plans and general reference documents;3. Drafts routine correspondence, telegrams, memoranda and reports from oral instructions, previous correspondence or other available information sources in accordance with standard office procedures; 4. Assist with the Control & follow up of movement of imported equipment from to Baghdad, Maintain inventories for all PO staff, Assist when needed in carrying out procurement and tendering documents, Identify Vendors for P.O.

data entry

• Sep 2004 - Feb 2005

1. Enter written drafts or numerical data according to the established or new schemes provided by the supervisor; 2. Verify the entered data before submitting them to the supervisor; 3. Assist the supervisor for any possible improvement or revision of data entry forms and procedures; 4. Provide a suitable filing system for electronic documents in the computer folders and prepare a filing system for paper originals; prepare printouts and forms for data collection, data entry and data filing; update and practice constantly any specific computer programme used in the work group in consultation with the Team Leader.5. Assist the Team Leader in training of other members of the work group.