Experience

FullSession

• United States
• Software Development
• 1 - 100 Employee

• Head Of Sales

  • Jul 2022 - Present

  United States



GLG

• United States
• Information Services
• 700 & Above Employee

• User Onboarding Consultant

  • Jul 2021 - Present

  Helping startups and enterprises improve their user onboarding. Increasing trial to paid conversion rates by creating a minimal viable onboarding.



Freelance

• User Onboarding Specialist

  • Jul 2020 - Jul 2022

  As a freelance user onboarding specialist, I help companies build and improve their user onboarding to ensure companies demonstrate the value of their applications to new or potential users in the first run of the application.



Userpilot

• United States
• Software Development
• 1 - 100 Employee

• Head of Customer Success

  • Nov 2018 - Jul 2020

  Henderson, Nevada, United States During my time at Userpilot, a start-up company that sells a web app that helps companies build their user experience and user onboarding process, I worked as a quality assurance specialist and customer success manager. In my role as a quality assurance specialist, I worked closely with the development team to release, run and debug new versions of the Userpilot app. As the head of customer success, I was responsible for onboarding new users, helping them resolve any bugs experienced with the… Show more During my time at Userpilot, a start-up company that sells a web app that helps companies build their user experience and user onboarding process, I worked as a quality assurance specialist and customer success manager. In my role as a quality assurance specialist, I worked closely with the development team to release, run and debug new versions of the Userpilot app. As the head of customer success, I was responsible for onboarding new users, helping them resolve any bugs experienced with the Userpilot app. Additionally, I trained and onboarded new Userpilot customer success employees. In my customer success role, I was able to serve as the first and main point of contact with new customers and retained existing customers by regularly meeting with users to ensure customer satisfaction. Show less



Mashvisor

• United States
• Software Development
• 1 - 100 Employee

• Account Executive

  • Apr 2018 - Nov 2018

  San Francisco Bay Area At Mashvisor, a start-up company that sells a real-estate analysis app to help American real-estate investors find the best properties for their investments, I served as Account Executive. In my role, I onboarded new users, acted as the primary point of contact for existing customers and answered customer inquiries on Intercom.