Manager, Service Department

• Sep 2013 - Present

Senior Technical Advisor, iApps

• May 2012 - Jan 2013

-As a senior-level support resource, provide in-depth technical assistance to customers in order to resolve a wide-array of complex software and hardware related scenarios. -Work alongside AppleCare Site Support Engineering in scope of duties. -As a senior-level support resource, provide in-depth technical assistance to customers in order to resolve a wide-array of complex software and hardware related scenarios. -Work alongside AppleCare Site Support Engineering in scope of duties.

Stock Handler/General Utility

• Oct 2011 - May 2012

-Receive, handle, store, and relocate warehouse stock to fill incoming and outgoing requisitions, utilizing various industrial machinery in a highly demanding environment. -Various other duties, including routine maintenance of trim and recycling systems. -Receive, handle, store, and relocate warehouse stock to fill incoming and outgoing requisitions, utilizing various industrial machinery in a highly demanding environment. -Various other duties, including routine maintenance of trim and recycling systems.

Junior Salesman

• Mar 2011 - Mar 2011

Referral-based sale of Cutco knives/products. Referral-based sale of Cutco knives/products.

Cryptologic Technician - Communications

• Aug 2008 - Nov 2010

-Provide in-depth analysis on a variety of complex digital communications signals using sophisticated communications equipment and computer technologies. -Provide, handle, and store critical intelligence information of a highly sensitive nature. -As a Third-class Petty Officer, responsible for day-to-day supervision of junior sailors as well as promoting leadership and education within a diverse atmosphere. -Provide in-depth analysis on a variety of complex digital communications signals using sophisticated communications equipment and computer technologies. -Provide, handle, and store critical intelligence information of a highly sensitive nature. -As a Third-class Petty Officer, responsible for day-to-day supervision of junior sailors as well as promoting leadership and education within a diverse atmosphere.