HR Operations Assistant

• Jun 2022 - Present

Recruitment Admin

• Dec 2021 - May 2022

Outreach Manager

• Jul 2021 - Dec 2021

In my short but intense link building experience with OutreachMama I handled 4 clients from as many different niches, managed link building operations, worked individually and with the other team members to meet monthly targets and budgets. Conduct white hat link building, created the main strategy based on the instructions from the Management, created the initial list for potential targets & sites, send custom outreach emails to bloggers, negotiate pricings and swapping, creating weekly and monthly reports regarding each client. Show less

Customer Service Team Lead

• Oct 2020 - May 2021

Responsible for leading and coaching a team of 8 Customer Support agents to handle and solve worldwide clients' inquiries daily. Directing team members to ensure that all customer inquiries are attended to on time and in the best way possible to reach the highest satisfaction. Responsible for creating better modus operandi to improve customer service for both team members and customers. Monitoring existing processes and providing suggestions to change them if they’re not working out. Giving feedback on the performance of team members back to management for staff evaluation and reward purposes. Observing the performance of team members and identifying their strengths and weaknesses and making arrangements to strengthen their loose ends. Providing assistance to team members who are experiencing difficulties in their duties by providing personal one on one coaching. Stepping in and taking care of complex scenarios proving challenging for team members. Resolve complaints from clients worldwide, adjusting and approaching accordingly to their backgrounds, escalate if necessary, and providing ultimate Customer Care at all times. Delegating customer service duties to team members to ensure a faster and smoother flow of operation. Serving as the middleman between Lanistar and the CS team members to ensure seamless communication and solving work dilemmas that may arise in the course of work. Show less

Assistant F&B Manager / Sommelier

• Nov 2018 - Jan 2020

Acting as the first point of contact with clients, being a brand ambassador for the brand. Possessing an in-depth knowledge of all A'la Carte menu, Wine List, and Cocktail creations. Possessing and actively presenting ingredients, cooking techniques, and food-wine pairings for the optimal guest experience. Training, upskilling, and leading a team of 20 people to follow and execute the rules and regulations of the restaurant. Working on expanding the network of new clients and guests and nourishing the existing contacts. Working side by side with the GM and developing monthly sales strategies, and executing promotional activities, as well as creating incentives for staff. Creating weekly and monthly shift schedules for the team, approving off time, and calculating working hours. Handling customer complaints with care according to the restaurant's policies. Training new employees and helping them learn the style and work of the restaurant as well as developing the existing team members in their weaknesses by having regular one-on-one coaching sessions. Responsible for the daily work and daily revenue calculations, POS, and cash flow. Implementing and maintaining service quality standards, hygiene, and safety. Organizing marketing activities, promotions, and discount programs. Responsible for calculating and presenting the total daily financial report to the higher management department. Promoting the brand online and creating online marketing materials and campaigns. Responsible for Procuring wine and other alcoholic beverages. Creating and executing training connected with the wine cards and food menu. Responsible for creating and developing the SOP of the Restaurant in accordance with its policies of work. Level 3 Person-In-Charge for HACCP and food hygiene and safety of the venue. Show less