Maja McKenerick
Technical Support Engineer at MSX Group- Claim this Profile
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Bio
Connie Rhodes
Maja worked in my technical support group as a Support Team Manager before assuming her current position with Microsoft. One of Maja's major strengths was her positive approach to customer and department opportunities and challenges. She welcomed new projects and growth and often volunteered to take a leadership role in these areas. She is a strong customer advocate and worked well with development groups to improve product offerings to benefit both the users and the company. She has a strong passion for self improvement and increasing her knowledge of products and leadership/management skills.
Christi Hursta
Maja is passionate about supporting her customers and co-workers. She makes time for anyone who needs assistance, whether the person was a customer or a co-worker. She is a great mentor and developed a proven training plan for new employees to follow in order to work independently very quickly. I was the first employee to follow her training plan and believe it was the reason why I was so successful so quickly. Maja was part of the product management committee that determined the priority and release of software improvements. She built strong relationships with other employees in the product development and management teams which made her very successful in managing customer concerns. She was always willing to stand up for the customers and voice their concerns in order to ensure that the most pressing issues were addressed first. As a team leader, Maja was very focused on ensuring that our team met the customer support and productivity metrics that were expected of us each month. She did a good job of communicating organizational changes and made sure we understood how our actions fit into the company’s
Connie Rhodes
Maja worked in my technical support group as a Support Team Manager before assuming her current position with Microsoft. One of Maja's major strengths was her positive approach to customer and department opportunities and challenges. She welcomed new projects and growth and often volunteered to take a leadership role in these areas. She is a strong customer advocate and worked well with development groups to improve product offerings to benefit both the users and the company. She has a strong passion for self improvement and increasing her knowledge of products and leadership/management skills.
Christi Hursta
Maja is passionate about supporting her customers and co-workers. She makes time for anyone who needs assistance, whether the person was a customer or a co-worker. She is a great mentor and developed a proven training plan for new employees to follow in order to work independently very quickly. I was the first employee to follow her training plan and believe it was the reason why I was so successful so quickly. Maja was part of the product management committee that determined the priority and release of software improvements. She built strong relationships with other employees in the product development and management teams which made her very successful in managing customer concerns. She was always willing to stand up for the customers and voice their concerns in order to ensure that the most pressing issues were addressed first. As a team leader, Maja was very focused on ensuring that our team met the customer support and productivity metrics that were expected of us each month. She did a good job of communicating organizational changes and made sure we understood how our actions fit into the company’s
Connie Rhodes
Maja worked in my technical support group as a Support Team Manager before assuming her current position with Microsoft. One of Maja's major strengths was her positive approach to customer and department opportunities and challenges. She welcomed new projects and growth and often volunteered to take a leadership role in these areas. She is a strong customer advocate and worked well with development groups to improve product offerings to benefit both the users and the company. She has a strong passion for self improvement and increasing her knowledge of products and leadership/management skills.
Christi Hursta
Maja is passionate about supporting her customers and co-workers. She makes time for anyone who needs assistance, whether the person was a customer or a co-worker. She is a great mentor and developed a proven training plan for new employees to follow in order to work independently very quickly. I was the first employee to follow her training plan and believe it was the reason why I was so successful so quickly. Maja was part of the product management committee that determined the priority and release of software improvements. She built strong relationships with other employees in the product development and management teams which made her very successful in managing customer concerns. She was always willing to stand up for the customers and voice their concerns in order to ensure that the most pressing issues were addressed first. As a team leader, Maja was very focused on ensuring that our team met the customer support and productivity metrics that were expected of us each month. She did a good job of communicating organizational changes and made sure we understood how our actions fit into the company’s
Connie Rhodes
Maja worked in my technical support group as a Support Team Manager before assuming her current position with Microsoft. One of Maja's major strengths was her positive approach to customer and department opportunities and challenges. She welcomed new projects and growth and often volunteered to take a leadership role in these areas. She is a strong customer advocate and worked well with development groups to improve product offerings to benefit both the users and the company. She has a strong passion for self improvement and increasing her knowledge of products and leadership/management skills.
Christi Hursta
Maja is passionate about supporting her customers and co-workers. She makes time for anyone who needs assistance, whether the person was a customer or a co-worker. She is a great mentor and developed a proven training plan for new employees to follow in order to work independently very quickly. I was the first employee to follow her training plan and believe it was the reason why I was so successful so quickly. Maja was part of the product management committee that determined the priority and release of software improvements. She built strong relationships with other employees in the product development and management teams which made her very successful in managing customer concerns. She was always willing to stand up for the customers and voice their concerns in order to ensure that the most pressing issues were addressed first. As a team leader, Maja was very focused on ensuring that our team met the customer support and productivity metrics that were expected of us each month. She did a good job of communicating organizational changes and made sure we understood how our actions fit into the company’s
Experience
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MSX Group
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United States
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Software Development
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1 - 100 Employee
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Technical Support Engineer
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Oct 2015 - Present
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Technical Account Manager
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May 2013 - Oct 2015
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Microsoft Corporation
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United States
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1 - 100 Employee
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Services Account Manager
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Dec 2009 - May 2013
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Support Team Manager
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Jan 2006 - Dec 2009
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Team Lead
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Sep 2004 - Jan 2006
Worked as the technical and supervisory lead for the team. Assisted with hiring, training and mentoring of new employees. Also provided remote implementation and trainings on the budgeting software products. Also the direct liason with Development on the current version of 2 budgeting software applications and with the release of a new version. Responsible for training the support team in Denver and in Fargo on the new version. Provided training materials and assistance creating online help documentation.
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Support Engineer
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May 2000 - Sep 2004
Worked as a support engineer and then promoted to escalation engineer for budgeting software support team. Assisted in hiring, training and mentoring of new employees. Also supported financial reporting software 2000 - 2001.
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Software Trainer
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Jun 1995 - May 2000
Company wrote software for Pepsi to handle the service side of the business. I was responsible for performing all of the onsite training in the USA and Canada. Worked with Unix and Progress Database, able to perform Unix commands, read code and peform installations and tuning. Company wrote software for Pepsi to handle the service side of the business. I was responsible for performing all of the onsite training in the USA and Canada. Worked with Unix and Progress Database, able to perform Unix commands, read code and peform installations and tuning.
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Support Engineer 3
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Mar 1991 - May 1995
Provided training, implementation and support for software written for the Title Insurance Industry. Performed trainings onsite and also at Genesis' office in their training center. Worked with Unix, able to peform Unix Commands, read code and perform installation and system tuning. Provided training, implementation and support for software written for the Title Insurance Industry. Performed trainings onsite and also at Genesis' office in their training center. Worked with Unix, able to peform Unix Commands, read code and perform installation and system tuning.
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Education
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1977 - 1981
Buena Vista University
BA
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