Experience

Turisthotel d.d.

• Hospitality
• 1 - 100 Employee

• Account Specialist

  • Nov 2019 - Present

  Nin, Zadar, Croatia - handling payroll functions as required by the management - managing client accounts and payment schedules - creating proforma and final invoices for agencies and touroperators - communicating with clients to discuss account statuses, charges, or discrepancies - deposit payment processing

• Head Receptionist

  • Apr 2019 - Nov 2019

  Nin, Zadar, Croatia - check in and check out - payment processing - resolving individual complaints and identifying opportunities to make improvements - cooperation with necessary staff including housekeeping and maintenance in order to address any problems or complaints made by guests - dealing with enquiries and ad hoc queries - cross and up selling



Teatro Verdi Boutique Hotel

• Front Desk Receptionist

  • Nov 2018 - Apr 2019

  Zadar, Croatia - check in and check out - payment processing - managing visitors statistics - business correspondence - room allocation management - monitoring tourism market trends in order to improve performance and business results



Archaeological museum Zadar - Teaching department

• Administrative Assistant

  • Jan 2018 - Oct 2018

  Zadar, Croatia - managing annual visitor statistics - updating database of the institutions department cooperates with - assistance in organisiation of International Museum Day 2018 - assistance in organisation of workshops

• Front Desk Receptionist

  • May 2018 - Sep 2018

  - welcoming guests and providing them with all the necessary information about Resort and surroundings - processing payment - cross and up selling



Archaeological museum Zadar - Museum of Nin antiquities

• Front Desk Receptionist

  • May 2017 - Dec 2017

  Nin, Croatia - welcoming visitors and providing information abou museum collections - ticket and souvenir selling - managing annual visitor statistics



University of Zadar - Department of Tourism and Communication Studies

• Market Research Interviewer

  • May 2016 - Oct 2016

  Zadar, Croatia - questioning tourist satisfaction with tourist offer of the city of Zadar and Zadar region



Privlaka Municipality Tourist Board

• Administrative Assistant

  • Jul 2011 - Sep 2016

  - tourist tax payment management - providing monthly reports and tourism statistics - assistance in organisation of various cultural and entertainment events - providing information about tourist destination