Senior Executive, Customer Success

• Aug 2023 - Present

Associate, Merchant Success

• Aug 2022 - Aug 2023

Cross-functional generalist problem solving role that involves customer success,enterprise account management and agile project management alongside wearing multiple hats to get SHIP DONE! • Manage top revenue-generating merchants, serving as their primary contact and advisor. • Support mid-market accounts with strategic guidance and assistance. • Foster strong relationships with stakeholders to align solutions with business objectives. • Identify growth opportunities and drive… Show more Cross-functional generalist problem solving role that involves customer success,enterprise account management and agile project management alongside wearing multiple hats to get SHIP DONE! • Manage top revenue-generating merchants, serving as their primary contact and advisor. • Support mid-market accounts with strategic guidance and assistance. • Foster strong relationships with stakeholders to align solutions with business objectives. • Identify growth opportunities and drive upsells and cross-sells. • Conduct regular business reviews to optimize performance and develop action plans. • Collaborate with internal teams for seamless fulfilment and shipping processes. • Advocate for merchants, resolving issues, and providing timely solutions. • Analyze metrics for insights to improve performance and efficiency. • Stay updated on industry trends and anticipate merchant needs. • Enhance customer success processes for team growth and success Show less Cross-functional generalist problem solving role that involves customer success,enterprise account management and agile project management alongside wearing multiple hats to get SHIP DONE! • Manage top revenue-generating merchants, serving as their primary contact and advisor. • Support mid-market accounts with strategic guidance and assistance. • Foster strong relationships with stakeholders to align solutions with business objectives. • Identify growth opportunities and drive… Show more Cross-functional generalist problem solving role that involves customer success,enterprise account management and agile project management alongside wearing multiple hats to get SHIP DONE! • Manage top revenue-generating merchants, serving as their primary contact and advisor. • Support mid-market accounts with strategic guidance and assistance. • Foster strong relationships with stakeholders to align solutions with business objectives. • Identify growth opportunities and drive upsells and cross-sells. • Conduct regular business reviews to optimize performance and develop action plans. • Collaborate with internal teams for seamless fulfilment and shipping processes. • Advocate for merchants, resolving issues, and providing timely solutions. • Analyze metrics for insights to improve performance and efficiency. • Stay updated on industry trends and anticipate merchant needs. • Enhance customer success processes for team growth and success Show less

Strategy

• Jul 2022 - Aug 2022

All things strategy and start up! Witnessed the Bangalore hustle, worked alongside some brilliant minds, grasped customer success, enterprise account management, strategy and product management experience and managed book of accounts of $2m ARR! All things strategy and start up! Witnessed the Bangalore hustle, worked alongside some brilliant minds, grasped customer success, enterprise account management, strategy and product management experience and managed book of accounts of $2m ARR!

Analyst, Due Diligence

• Jan 2022 - Jul 2022

Started my professional hustle here before finishing my bachelor’s degree in business. Crunched numbers, studied people risk and collaborated with crème clients for their due diligence projects. Oh, also learnt how to “cook” and live far away from home in the city of dreams “Mumbai” Started my professional hustle here before finishing my bachelor’s degree in business. Crunched numbers, studied people risk and collaborated with crème clients for their due diligence projects. Oh, also learnt how to “cook” and live far away from home in the city of dreams “Mumbai”

Business Operations Intern

• Nov 2021 - Jan 2022

•Communication bridge between management & Clients •Handling Business Operations & Strategy •Client management and onboarding of new enterprise companies •Assisting & Brainstorming sales enterprise team with daily operations •Scheduling Meetings and Interviews for students and providing Placement assistance •Consulting and Counseling students with insights of JD and industry stack requirements • Placement Coordination and routine interest check • Key account management for… Show more •Communication bridge between management & Clients •Handling Business Operations & Strategy •Client management and onboarding of new enterprise companies •Assisting & Brainstorming sales enterprise team with daily operations •Scheduling Meetings and Interviews for students and providing Placement assistance •Consulting and Counseling students with insights of JD and industry stack requirements • Placement Coordination and routine interest check • Key account management for enterprise company and assisting account managers on everyday operations • Exam Coordination and process support. • rajarshee.m@newtonschool.co - for placement coordination and support. Show less •Communication bridge between management & Clients •Handling Business Operations & Strategy •Client management and onboarding of new enterprise companies •Assisting & Brainstorming sales enterprise team with daily operations •Scheduling Meetings and Interviews for students and providing Placement assistance •Consulting and Counseling students with insights of JD and industry stack requirements • Placement Coordination and routine interest check • Key account management for… Show more •Communication bridge between management & Clients •Handling Business Operations & Strategy •Client management and onboarding of new enterprise companies •Assisting & Brainstorming sales enterprise team with daily operations •Scheduling Meetings and Interviews for students and providing Placement assistance •Consulting and Counseling students with insights of JD and industry stack requirements • Placement Coordination and routine interest check • Key account management for enterprise company and assisting account managers on everyday operations • Exam Coordination and process support. • rajarshee.m@newtonschool.co - for placement coordination and support. Show less

Supply Chain Operations Intern

• Sep 2021 - Oct 2021

Working at Asia Pacific's largest supply chain hub, Flipkart Regional Distribution Center (RDC), East as an Operations Management Intern. Roles and Responsibilities: • Analyzed logistics policies and procedures • Identify process bottleneck and implement solutions in a timely manner • Managed inbound logistics operations for the imported shipments • Study and design the mother hub layouts • Evaluate and report on KPIs • Engage and Responsible for issue resolution and… Show more Working at Asia Pacific's largest supply chain hub, Flipkart Regional Distribution Center (RDC), East as an Operations Management Intern. Roles and Responsibilities: • Analyzed logistics policies and procedures • Identify process bottleneck and implement solutions in a timely manner • Managed inbound logistics operations for the imported shipments • Study and design the mother hub layouts • Evaluate and report on KPIs • Engage and Responsible for issue resolution and escalation matrices • Adhere to 5S and advocate strong process alignment • Support to solve logistics, shipping, and fulfillment issues • Oversee warehouse operations and Ensure accurate inventory tracking • Process product returns and monitor RMA receipts through incoming inspection. • Cross Deployment and Big Billion Day support on rotational basis. Show less Working at Asia Pacific's largest supply chain hub, Flipkart Regional Distribution Center (RDC), East as an Operations Management Intern. Roles and Responsibilities: • Analyzed logistics policies and procedures • Identify process bottleneck and implement solutions in a timely manner • Managed inbound logistics operations for the imported shipments • Study and design the mother hub layouts • Evaluate and report on KPIs • Engage and Responsible for issue resolution and… Show more Working at Asia Pacific's largest supply chain hub, Flipkart Regional Distribution Center (RDC), East as an Operations Management Intern. Roles and Responsibilities: • Analyzed logistics policies and procedures • Identify process bottleneck and implement solutions in a timely manner • Managed inbound logistics operations for the imported shipments • Study and design the mother hub layouts • Evaluate and report on KPIs • Engage and Responsible for issue resolution and escalation matrices • Adhere to 5S and advocate strong process alignment • Support to solve logistics, shipping, and fulfillment issues • Oversee warehouse operations and Ensure accurate inventory tracking • Process product returns and monitor RMA receipts through incoming inspection. • Cross Deployment and Big Billion Day support on rotational basis. Show less

Management Trainee

• May 2021 - Sep 2021

•Collect quantitative and qualitative data from marketing campaigns •Support the marketing team in daily administrative tasks •Work with event/ other vertical marketing team to help organize events/ workshops/ sessions. •Perform analysis of marketing and sales data •Collating Data of Techno India Dama for their largest vaccination drive in Eastern India •Handling Business support for Café Offbeat Up There and Alfresco •Responding to client feedbacks and queries ensuring… Show more •Collect quantitative and qualitative data from marketing campaigns •Support the marketing team in daily administrative tasks •Work with event/ other vertical marketing team to help organize events/ workshops/ sessions. •Perform analysis of marketing and sales data •Collating Data of Techno India Dama for their largest vaccination drive in Eastern India •Handling Business support for Café Offbeat Up There and Alfresco •Responding to client feedbacks and queries ensuring proper damage control and resolution. •Client Relationship Management and email support for vaccination drives. •Public Relations and Marketing for Kolkata Design Festival 2021 in association with École Intuit Lab × Techno India University. Show less •Collect quantitative and qualitative data from marketing campaigns •Support the marketing team in daily administrative tasks •Work with event/ other vertical marketing team to help organize events/ workshops/ sessions. •Perform analysis of marketing and sales data •Collating Data of Techno India Dama for their largest vaccination drive in Eastern India •Handling Business support for Café Offbeat Up There and Alfresco •Responding to client feedbacks and queries ensuring… Show more •Collect quantitative and qualitative data from marketing campaigns •Support the marketing team in daily administrative tasks •Work with event/ other vertical marketing team to help organize events/ workshops/ sessions. •Perform analysis of marketing and sales data •Collating Data of Techno India Dama for their largest vaccination drive in Eastern India •Handling Business support for Café Offbeat Up There and Alfresco •Responding to client feedbacks and queries ensuring proper damage control and resolution. •Client Relationship Management and email support for vaccination drives. •Public Relations and Marketing for Kolkata Design Festival 2021 in association with École Intuit Lab × Techno India University. Show less