Experience

The Tetley

• United Kingdom
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Event Manager

  • Nov 2017 - Present

  Previously Wedding & Special Events Coordinator March 2017 Responsible for the event sales and bookings from enquiry viewing and quotes through to delivery for corporate meetings and conferences, weddings, exhibition launches and private events for up to 400 guests across four event spaces and one restaurant. Created and implemented event admin and booking system. Lead weekly operations meetings with all department. Developed and manage the meeting & event supervisor and the wedding & special event coordinator with weekly 121 and handovers, conduct staff training sessions every six months and produced an events manual for staff. Communicate via weekly hand overs and Facebook to all front of house staff. Staffing in line with forecast and great understanding of event timings, level of duties and staff allocation. Using Xero to create quotes and contracts. Business and stakeholder relationship development with repeat clients, suppliers, hotels, and other independent venues. Attend regular networking events and host exhibition stands to increase awareness and business. Implemented increased room hire fees and event staffing plans for 2019. Created a ‘celebrate event packages’ for 2019 focus. Secured The Tetley’s Civil ceremony license ahead of 2020 hosting two annual Wedding Open Days.



Lawrence Batley Theatre

• Duty Manager

  • Mar 2017 - Dec 2017

  • Deliver customer service experience and drive sales across FOH department • Manage volunteer stewards, kiosk and bar staff• Responsible for H&S of th3e public and staff including evacuations• Undertake cash reconciliations• Key Holder and building close• Complete show, bar and incident reports• Barret’s Event Caterers and Buffet Masters • Catering and Beverage Assistant (Casual) June 2014 – September 2016• High standard food services from canapés, sit down to buffet• Drink reception and Bar services• Catering deliveries• Host and greet customers• Fast passed and pressure environment • Various Estates, Manor Houses and Wedding Venues.



Left Bank Leeds

• United Kingdom
• Arts and Crafts
• 1 - 100 Employee

• Events and Booking Manager

  • Feb 2017 - Nov 2017

  Account Manager for new and existing bookings. Commercial bookings, wedding and celebrate events, music and food and drink festivals. Conduct viewings, meetings with internal/external partnerships. Manage the sales and booking process from enquiry through to hand over for live event. Maintain relationships to bookers, suppliers and update customer and event information QuickBooks online financing system, for invoicing payment checks and receipts. Account Manager for new and existing bookings. Commercial bookings, wedding and celebrate events, music and food and drink festivals. Conduct viewings, meetings with internal/external partnerships. Manage the sales and booking process from enquiry through to hand over for live event. Maintain relationships to bookers, suppliers and update customer and event information QuickBooks online financing system, for invoicing payment checks and receipts.



THG Experience

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Wedding Coordinator

  • Nov 2016 - Jan 2017

  • Lead contact with wedding enquires converting in to confirmed business• Confident sales and negotiating skills• Communicate with clients from enquiry to wedding day, discussing and document the requirements and running of the day.• Organize handovers to the event operations team and menu tasting with the kitchen and FOH department.• Track wedding figures• Liaise with director of sales and revenue regarding sales targets.• Confident computer skills with basic Protel Management System experience• Experience in service and compliant resolution



Yorkshire Sculpture Park

• Conference and Hospitality Deputy Manager

  • Apr 2015 - Oct 2016

  Previously Conference & Hospitality Coordinator Apr 2015Support day to day administration, organization and coordinator of all conferences, weddings and hospitality events. Independently ensuring the smooth running of business in absence of line manager. Direct point of contact for clients and suppliers. Prepare internal communication documentations liaising operations to all departments. Create quotes and invoices. Collate income totals and comparative figures for sales forecasting. Negotiate contracts and sales enquiries to confirmed bookings. Proven track record of exceeding targets. Diary management for eight facilities of a capacity up to 150. Lead weekly operations meetings. Supervising functions, conferences and weddings assisting with day to day running of the Restaurant and Bar. Inc. event set up, drinks receptions, co-coordinating between events team and catering Inc. food service, and event break down. Staff management included recruiting, training and supervision



Cultured Brands

• Packman UK Event Manager

  • Jan 2013 - Jul 2014

  I started as a drink hawker; I carried a 15kg backpack selling beer, slush puppy style cocktails and bottles to crowds at music concerts and sports events. I improved my sale skills pitching drink prices, product quality and promotions to improve sales figures exceeding targets. I often got top seller of shifts and seller of the month. This was a great achievement in an environment of dealing with difficult crowds at the Darts World Championships and being the only female team member.After exceeding my sales targets at the Red Bull Soap Box Race 2013 at Alexandra Palace I was promoted to Event Manager. My role involved recruiting staff via internet, arranging introduction and training days involving sourcing the venue, contacting potential staff and processing details to the staff database which I created. I also became the staff manager for each event arranging staff, transport (often transporting staff myself) and being the point of contact for issues. Pre-event including arranging equipment in the van such as backpacks, uniform, signage, gas bottles, cooling equipment, paperwork and cash tills. Myself and a small supervisor team set up a few hours prior to event for the cooling system. Then meeting staff branding them in uniform and briefing them on the event, including a site walk with safety procedures as each venue has different policies. My main role during the event was to take cash from sellers for each mini keg sold, this then involved cashing up the till and equating a payback percentage to the venue. I walked the venue motivating hawkers on up selling tips; talked to the crowds to spread to idea of Packman's service and ensured hawkers were doing their job by covering all areas of sale to improve sales figures. Event breakdown of equipment myself and supervisors pack up the van, ensure all staff leave the venue, finalise all event paper work with staff sign in sheets, sellers log and cash up sheets; before feeding this back to the CEO.



Barretts Event Caterers

• Event Food and Beverage Server

  • Jun 2012 - Jul 2014

  Duties include dressing and setting up tables, setting up bars and drinks receptions, helping in the preparation of drinks, canapes, and food service. Serve champagne and canapes for the reception and then serve sit down meal to guests. Some opportunity to work on the bar and late shifts include service of evening food. I am a driver which includes me transporting staff to and from the venues. Duties include dressing and setting up tables, setting up bars and drinks receptions, helping in the preparation of drinks, canapes, and food service. Serve champagne and canapes for the reception and then serve sit down meal to guests. Some opportunity to work on the bar and late shifts include service of evening food. I am a driver which includes me transporting staff to and from the venues.



The Spiced Pear Hepworth

• Food and Beverage Assistant

  • Feb 2014 - Apr 2014

  Ran the day to day operations of the vintage tearoom with no supervision, orders, welcoming service. Trained barista with Grumpy Mule coffee. Food Service assistant to head chef Tim Bilton contestant of the Great British Menu. Ran the day to day operations of the vintage tearoom with no supervision, orders, welcoming service. Trained barista with Grumpy Mule coffee. Food Service assistant to head chef Tim Bilton contestant of the Great British Menu.



Manchester Market

• Stall Holder/Supervisor

  • Dec 2010 - Dec 2013

  Open up the stall and working alone Holding the keys to the hut and setting up stall Cash handling, basic maths skillsKnowledge on materials and origins of all productsStoring and transporting stockSales and communications skills Open up the stall and working alone Holding the keys to the hut and setting up stall Cash handling, basic maths skillsKnowledge on materials and origins of all productsStoring and transporting stockSales and communications skills



Emirates Old Trafford, Lancashire Cricket Club

• United Kingdom
• Spectator Sports
• 100 - 200 Employee

• Event Services – Food & Beverage

  • Nov 2010 - Jul 2013

  At Lancashire County Cricket Club I work as a bar maid for cricket and large scale hospitality events such as Award Ceremonies, Charity Balls, Student Proms, Football Associations. roles include working as a team with clear communication within a big organisation; making and serving drink to customers. remaining polite and professional when dealing with problems and complaints, organisation of stock. Table set up and event break down. At Lancashire County Cricket Club I work as a bar maid for cricket and large scale hospitality events such as Award Ceremonies, Charity Balls, Student Proms, Football Associations. roles include working as a team with clear communication within a big organisation; making and serving drink to customers. remaining polite and professional when dealing with problems and complaints, organisation of stock. Table set up and event break down.



Manchester Art Gallery

• Event Services, Food Service Assistant, Barista and Bar Member

  • Feb 2011 - Jan 2013

  Assisted with catering and beverage services and day to day operations of the cafe and restaurant, Event Services and bar serving large scale events, exhibition openings, weddings and private events. Assisted with catering and beverage services and day to day operations of the cafe and restaurant, Event Services and bar serving large scale events, exhibition openings, weddings and private events.



Grosvenor Casinos

• Valet

  • Oct 2012 - Dec 2012

  Serve customers hot and cold beverages, take food orders, use of a ear phone head set to send orders to the kitchen and carefully listen for when my order was ready. Work all hours but mainly 10pm-6am. Serve customers hot and cold beverages, take food orders, use of a ear phone head set to send orders to the kitchen and carefully listen for when my order was ready. Work all hours but mainly 10pm-6am.



Nick's Kitchen

• Front of House, Waitress, Bar Maid (Full Time)

  • Jun 2010 - Sep 2010

  Till Trained and Cash HandlingCustomer service take orders, using coffee machine, making drinks and serving alcohol, food serviceFriendly communication with regular customersFood and Bar Hygiene with small amount of Food Preparation e.g. plating up cakes and starters.Promotional Campaigns and communication with potential customers for street promotionsWorking in a small team, Splitting team roles with taking orders, serving customers and keeping the restaurant clean Till Trained and Cash HandlingCustomer service take orders, using coffee machine, making drinks and serving alcohol, food serviceFriendly communication with regular customersFood and Bar Hygiene with small amount of Food Preparation e.g. plating up cakes and starters.Promotional Campaigns and communication with potential customers for street promotionsWorking in a small team, Splitting team roles with taking orders, serving customers and keeping the restaurant clean