Experience

Rocky Mountain Chocolate, Inc.

• United States
• Food Production
• 100 - 200 Employee

• Franchise Owner

  • Nov 2022 - Present

• Retail Operations Manager

  • Oct 2021 - Nov 2022

• Store Manager

  • Jul 2020 - Oct 2021

  Peoria, Illinois, United States



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Retail Manager

  • Jul 2018 - Jan 2020

  Chicago, Illinois Managed daily operations of three retail venues at Chicago's Museum of Science & Industry. Responsible for ensuring consistent and excellent customer service as well as superior food quality. Oversaw the work of hourly front-line employees including supervisory food service workers. Key Responsibilities included: -Accountable for a zero harm mindset for our customers, our team, and our food -Maintaining client relations and satisfaction of customer service & food… Show more Managed daily operations of three retail venues at Chicago's Museum of Science & Industry. Responsible for ensuring consistent and excellent customer service as well as superior food quality. Oversaw the work of hourly front-line employees including supervisory food service workers. Key Responsibilities included: -Accountable for a zero harm mindset for our customers, our team, and our food -Maintaining client relations and satisfaction of customer service & food quality -Supervise day-to-day work of front-line employees including: food service supervisors, food service workers, cashiers, baristas, and utility workers. -Responsible for scheduling, training, and constructive counseling of front-line employees -Direct opening and closing procedures for front of house operations -Manage cash handling protocols and procedures according to Sodexo policies. -Conduct the interviewing, hiring, and on-boarding processes for front-line hourly employees -Ensure that department HACCP programs are correctly followed and meet compliance Show less



Mariano's

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Service Operations Manager

  • Dec 2017 - Jun 2018

  Naperville, IL Manages retail operations to ensure the highest level of customer service throughout the store. Acts as a role model and leader who resolves problems, makes informed decisions, and manages the front end to achieve expected department results. Responsibilities include: -Utilizing leadership and management principles in order to create a positive and motivating work environment that results in a collaborative front end team -Establishing expected customer services objectives for… Show more Manages retail operations to ensure the highest level of customer service throughout the store. Acts as a role model and leader who resolves problems, makes informed decisions, and manages the front end to achieve expected department results. Responsibilities include: -Utilizing leadership and management principles in order to create a positive and motivating work environment that results in a collaborative front end team -Establishing expected customer services objectives for all front end employees as well as ensuring consistent application from all store employees -Processing weekly payroll for all store employees -Ensuring appropriate staffing, scheduling, training, safety, sanitation, inventory control, equipment maintenance and shrink control to achieve expected department results -Assigning and directing workflow to ensure excellent and timely service is delivered to meet and/or exceed the front end's labor goals and productivity expectations. -Directly supervising the front end employees and assuming responsibility for disciplinary action, performance reviews, coaching, developing work improvement plans, training, and providing work direction. -Communicating department priorities to front end staff and delegating responsibilities while ensuring front end policies and procedures are known and adhered to, including proper product handling, proper tender and coupon handling, scanning error procedures, and price checks.

• People Services Manager

  • Dec 2016 - Dec 2017

  Shorewood, Illinois Responsibilities include the following: Talent Acquisition -Managing the hiring needs of the store; ensuring staffing levels are maintained while maintaining an adequate applicant pool -Updating labor profile including new hires, terminations, transfers, and promotions -Developing and maintaining relationships within the local community to drive applicant flow -Conducting phone screens and face-to-face interviews as well as new hire… Show more Responsibilities include the following: Talent Acquisition -Managing the hiring needs of the store; ensuring staffing levels are maintained while maintaining an adequate applicant pool -Updating labor profile including new hires, terminations, transfers, and promotions -Developing and maintaining relationships within the local community to drive applicant flow -Conducting phone screens and face-to-face interviews as well as new hire orientation Engagement -Interacting with all team members on a day to day basis to ensure high morale, service levels, productivity, and job satisfaction -Managing the Employee Recognition Program -Scheduling regular touch-bases with new team members to ensure high morale, training levels, and retention are maintained -Organizing and coordinating regular engagement events to increase team morale -Scheduling and conducting monthly HR Days to address team member questions and concerns -Maintaining a positive relationship with the labor union -Handling all team member complaints and grievances Talent Development -Preforming orientation and on boarding of all new hires -Coordinating training schedules for all team members in order to ensure all team members are certified to their current positions -Partnering with department managers to ensure proper training is provided and integrity of certification is maintained. -Making sure all team members are given an equal opportunity to complete training and delvelop their skills -Maintaining employee training passports and updating status records Administration -Ensuring HR policies and procedures are known and adhered to, including but not limited to; workforce management, time and attendance, performance management,employee benefits, records retention, unemployment claims,and personal file maintenance -Administering coaching and discipline counseling for all team members in a timely and consistent manner -Managing team member communication by maintaining information boards and newsletters

• Leadership & Development Bench Manager

  • Aug 2016 - Dec 2016

  Westmont, IL A rotational training program that includes both perishable and non-perishable departments. Worked alongside department managers to gain a general understanding of the responsibilities within each department. Involved in directing and managing all aspects of store operations, including driving sales, controlling expenses, developing people, interviewing and talent selection, executing merchandise plans, all with a strong focus on providing outstanding customer service.



Emack and Bolios

• United States
• Food & Beverages
• 1 - 100 Employee

• Store Clerk

  • Apr 2014 - Jul 2016

  Bloomington/Normal, Illinois Area Providing excellent customer service to guests while scooping ice cream and working as a barista. Responsibilities included operating the point of sale system, cash handling, daily cleaning and maintenance, as well as opening/closing the shop.



Town of Normal Parks and Recreation

• Before/After School Recreation Supervisor

  • Aug 2015 - Apr 2016

  Bloomington/Normal, Illinois Area

• PeeWee All Sports Program Instructor

  • May 2015 - Jan 2016

  Bloomington/Normal, Illinois Area



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Management Intern

  • May 2015 - Jul 2015

  Northbrook, IL