Experience

Austin Community College

• United States
• Higher Education
• 700 & Above Employee

• IT Support Specialist

  • Aug 2021 - Present

  -Resolving 20 students issues daily with 95% success -Enhancing Help Desk ticket system by populating Knowledge Base with new solutions -Providing IT support service, troubleshooting and system operation -Resolving 20 students issues daily with 95% success -Enhancing Help Desk ticket system by populating Knowledge Base with new solutions -Providing IT support service, troubleshooting and system operation



RATEGENIUS LOAN SERVICES, INC.

• United States
• Banking
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2019 - Aug 2021

  -Improved customer satisfaction by 10% in three months according to in-store and online surveys -Worked independently, making 50 - 70 daily cold calls, educating customers and building relationships -Together with the sales team, planned and organized territory sales completing monthly goals of 100 meetings -Improved customer satisfaction by 10% in three months according to in-store and online surveys -Worked independently, making 50 - 70 daily cold calls, educating customers and building relationships -Together with the sales team, planned and organized territory sales completing monthly goals of 100 meetings