Experience

WelcomHeritage

• India
• Hospitality
• 1 - 100 Employee

• General Manager

  • Mar 2020 - Present



OYO

• India
• Technology, Information and Internet
• 700 & Above Employee

• Area Business Manager

  • Feb 2019 - Jan 2020

  Role and Responsibilities: - Handling overall business of associated hoteliers for the cluster. - Hiring and training new team of hotel managers and appointing them in the cluster hotels. - Generating new business and auditing the properties as per the company standards and making it live by completing the audits. - Bringing back churn out properties in the cluster by proving better deals to the associates and removing all previous discrepancies if any. - Retaining current associates by providing them different tailor made deals and provide professional help to run the property as and when required. - Increasing sellable room nights for the company which helps in increasing the turnover of the cluster. - Drafting contracts for the properties depending on the various parameters set by the company and providing them with best deals. - Coordinate with corporate and HUB office to resolve all issues of the property related to rates, occupancy, payments, etc Show less



WelcomHeritage

• India
• Hospitality
• 1 - 100 Employee

• General Manager

  • Mar 2011 - Mar 2017

  Key achievements: ▪ Increased the Hotel revenue by promoting the hotel in coordination with the central sales team at WelcomHeritage Hotels and all Online Travel Portals. ▪ Managed associates (Travel Partners) and offered them deals to promote hotel business. Focused on Corporate sales to generate revenue. ▪ Increased Hotel revenue by managing suppliers/ agents for best rates and to remove any discrepancy in the received goods/ data. ▪ Managed a team of 30 employees and functions including sales, human resources, purchasing and administration Role and Responsibilities: ▪ Sales: Overseeing online sales and marketing processes and monitoring daily sales opportunities of sales team. Consistently checking the pricing of the hotel for competitiveness and quality. Focus on direct queries from agents & guests and convert them into definite business. ▪ Finance: End to end management of accounts receivable and supervision of the finance team ▪ Administration: Day-to-day management of hotel activities across departments including facility maintenance, security, housekeeping, inventory, reception, bookings, food and beverage etc. ▪ Customer service: Ensuring a smooth customer journey from check-in to check-out and delivering upon ad-hoc requests made by guests ▪ Team leadership: Building an effective management team by overseeing development and career progression and providing frequent feedback on performance Show less



FAIRDEAL TRAVEL LTD

• Canada
• Hospitality
• 1 - 100 Employee

• Agency Manager

  • Jun 2006 - Feb 2011

  - Promote and market the business, sometimes to new or niche markets - Manage budgets and maintain statistical and financial records - Sell travel products and tour packages - Deliver and exceed branch performance and productivity - Take part in familiarization visits to travel fairs, to gather information on issues and amenities of interest to consumers - Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance - Deal with customer inquiries and aim to meet their expectations - Implement alternative and innovative ideas for achieving new business - Oversee the smooth, efficient running of the business. Show less