Coach

• Jul 2022 - Present

Call Escalation Specialist

• Sep 2020 - Jul 2022

Marketing Lead Processing Coordinator

• Apr 2014 - Jan 2021

*database management *data mining *SQL *moderation *corrections *managing global category *extract request *affiliation *reporting *pdf convertion *database management *data mining *SQL *moderation *corrections *managing global category *extract request *affiliation *reporting *pdf convertion

Virtual Assistant

• Jun 2013 - Jan 2021

Includes repetitive tasks inputting data to and from social media sites and accounts (includes basic wordpress and html). Maintain focus and motivation and evaluates own work. Enters data by inputting alphabetic and numeric information using an established procedure and through a detailed web based interface. Maintains data entry requirements by following data program techniques and procedures. Verifies entered data by reviewing, correcting, deleting, or reentering data; combining data from… Show more Includes repetitive tasks inputting data to and from social media sites and accounts (includes basic wordpress and html). Maintain focus and motivation and evaluates own work. Enters data by inputting alphabetic and numeric information using an established procedure and through a detailed web based interface. Maintains data entry requirements by following data program techniques and procedures. Verifies entered data by reviewing, correcting, deleting, or reentering data; combining data from multiple systems when information is incomplete; purging files to eliminate duplication of data. Maintains operations by following policies and procedures; reporting needed changes. Maintains customer confidence and protects operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed. Show less Includes repetitive tasks inputting data to and from social media sites and accounts (includes basic wordpress and html). Maintain focus and motivation and evaluates own work. Enters data by inputting alphabetic and numeric information using an established procedure and through a detailed web based interface. Maintains data entry requirements by following data program techniques and procedures. Verifies entered data by reviewing, correcting, deleting, or reentering data; combining data from… Show more Includes repetitive tasks inputting data to and from social media sites and accounts (includes basic wordpress and html). Maintain focus and motivation and evaluates own work. Enters data by inputting alphabetic and numeric information using an established procedure and through a detailed web based interface. Maintains data entry requirements by following data program techniques and procedures. Verifies entered data by reviewing, correcting, deleting, or reentering data; combining data from multiple systems when information is incomplete; purging files to eliminate duplication of data. Maintains operations by following policies and procedures; reporting needed changes. Maintains customer confidence and protects operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed. Show less

Quality Assurance Analyst - Banking and Finance

• Dec 2010 - Dec 2013

Responsible for handling transaction monitoring of agents and supervisors handling live calls; grading calls monitored using the approved grading system established by the client; and providing feedback designed to improve quality of the call with the aim of enhancing the customer’s experience and satisfaction.

Online/Telephone Banker

• Apr 2008 - Dec 2010

Responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. Ensures that customer needs are met and serves as the primary internal representative of the organization. Also responsible for communicating customer requirements to the production team, in accordance with company policies and procedures. Serves… Show more Responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. Ensures that customer needs are met and serves as the primary internal representative of the organization. Also responsible for communicating customer requirements to the production team, in accordance with company policies and procedures. Serves customers by providing product and service information; resolving product and service problems.

Customer Sales Representative

• Aug 2007 - Apr 2008

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales customers/vendors. Submits orders by referring to price lists and product literature. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly. Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules… Show more Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales customers/vendors. Submits orders by referring to price lists and product literature. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly. Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.