Maike Schoutteten

Customer Care Manager at TPA MedExel
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Contact Information
us****@****om
(386) 825-5501
Location
Puurs, Flemish Region, Belgium, BE
Languages
  • English Full professional proficiency
  • Dutch Native or bilingual proficiency
  • French Full professional proficiency
  • German Limited working proficiency
  • Spanish Elementary proficiency

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Marina Coveliers

Maike heeft het hart op de juiste plaats voor haar teamleden. Ze weet de juiste mensen te recruteren om ze vervolgens verder te laten groeien ten goede van hun persoonlijke ontwikkeling met positieve impact op het team en de organisatie. Kritisch voor zichzelf en empatisch voor anderen maakt dat ze ook moeilijke situatie doordacht en menselijk aanpakt. Haar leiderschapsstijl zorgt voor een veilige omgeving en goede resultaten. Ongetwijfeld is ze een fijne sparringpartner en coach voor collegas.

François De Paepe

Maike is the best people manager I have met in my 40-year career: always motivated, enthusiastic, communicative and ready to defend the interests of the team. She has guided us through major change and lean projects and has ultimately succeeded, despite the inevitable difficulties, in getting everyone on board and bringing these projects to a successful conclusion.

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Experience

  • TPA MedExel
    • Belgium
    • Insurance
    • 1 - 100 Employee
    • Customer Care Manager
      • Mar 2023 - Present
  • DKV Belgium
    • Belgium
    • Insurance
    • 300 - 400 Employee
    • Teamleader Underwriting
      • Jul 2020 - Mar 2023
  • Telenet Business
    • Belgium
    • Telecommunications
    • 400 - 500 Employee
    • Manager Customer Operations 1st line Bus/Ent
      • Apr 2019 - Jul 2020
  • VAB
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Manager Alarmcentrale
      • Aug 2017 - Feb 2019

      Strategisch en dagelijks management van de diverse teams, Bijstand binnenland, Bijstand buitenland en Schadebeheer (+/- 150 personen). Strategisch en dagelijks management van de diverse teams, Bijstand binnenland, Bijstand buitenland en Schadebeheer (+/- 150 personen).

  • Cigna
    • United States
    • Wellness and Fitness Services
    • 700 & Above Employee
    • Team Manager Claims
      • Apr 2015 - Jun 2017

      Daily management of 4 teams(30p), Claims Analysts, Teamleaders, CSR's. Managing teams, dashboards, KPI's, processes in close collaboration with all units in Antwerp, Madrid, KL and Miami. Daily management of 4 teams(30p), Claims Analysts, Teamleaders, CSR's. Managing teams, dashboards, KPI's, processes in close collaboration with all units in Antwerp, Madrid, KL and Miami.

  • AG Insurance
    • Belgium
    • Insurance
    • 700 & Above Employee
    • Cost Control Analyst
      • May 2014 - Apr 2015

    • Team Leader Contact Centre Client Financials
      • Feb 2013 - Apr 2014

      Daily management of front & back office contact centre dealing with clients (private persons & professionals) on their financial situation towards the company. People management, KPI monitoring, review procedures.

  • bpost
    • Belgium
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Senior Expert Project Manager
      • Sep 2011 - Feb 2013

      Define & follow up of budgets & sales & service KPI's, Management of Service Account managers, reporting & organisation of Industry, management of contacts between Industry & external organisations.

    • Customer Service Manager Media Mail
      • Jun 2010 - Sep 2011

  • Belgian Post Group
    • Belgium
    • Transportation, Logistics, Supply Chain and Storage
    • 200 - 300 Employee
    • Account Team Manager Media Mail
      • Jan 2008 - Jul 2010
  • Deltamedia
    • United States
    • Consumer Services
    • Customer Support Manager
      • May 2006 - Dec 2007
    • Group Key Account Manager
      • Apr 2001 - Apr 2006
  • TNT Post
    • Netherlands
    • Account Manager
      • 1993 - 2001

Education

  • VLEKHO Brussel
    Bachelor, Marketing
    1988 - 1992

Community

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