Experience

Catholic Social Services of Alberta

• Canada
• Non-profit Organization Management
• 200 - 300 Employee

• Family Enrichment Worker

  • Aug 2017 - Present

  • Determine family needs through conducting assessments and playing an active role in the creation of service plans using a strength-based approach• Work collaboratively with children and parents to help fulfill their service plan goals outlined by Children’s Services and meet the expectations for family reunification• Accurately record detailed notes and observations during supervised visits to be reviewed by the service team and presented in the court• Facilitated training for agency staff members to certify them in Non-Violent Crisis Intervention• Responsible for responding to emergency crisis situations while ‘on-call’ during after hours Show less

• Child and Youth Care Worker

  • Mar 2015 - Present

  • Provide support to diverse residential care programs; adapting to the procedures and strategies of each program in effort to maintain consistency for clients• Implement appropriate use of non-violent physical intervention techniques in accordance with Catholic Social Services polices• Participate in daily routines and recreational activities with clients in order to establish rapport; build successful relationships and provide supportive counseling as needed• Demonstrate positive reinforcement and role modeling to promote client development plans• Write progress reports for review by management and service team• Responsible for transporting clients to meetings, appointments and court hearings• Design and facilitate plans for family reunification• Engage in rehabilitation processes/treatment and counselling for clients with trauma experiences using crisis theory Show less



City of Toronto

• Canada
• Government Administration
• 700 & Above Employee

• Adapted and Intergrated Leader

  • Jun 2012 - Jan 2015

  • Exceptional performance was recognized and rewarded with advancement to a senior role after five months of work experience • Compose thorough documentation addressing the strengths and weaknesses of each participant to be used as guidelines for their future workers • Demonstrate use of strong interpersonal skills by facilitating communication and interaction between participants with and without special needs • Utilize the best forms of verbal and non-verbal communication when interacting with participants with autism • Effectively manage multiple duties when employing strong multi-tasking skills to supervise groups of eight to twelve children at one time Show less



Brock University

• Canada
• Higher Education
• 700 & Above Employee

• Student Rights and Responsibilities Assistant

  • Aug 2013 - May 2014

  • Upheld strict confidentiality guidelines when creating and independently maintaining Brock University’s non-academic disciplinary database• Increased internal access to information by effectively archive highly-sensitive case information, in a timely and highly organized fashion• Actively managed Brock University’s Risk Assessment Database including identification of potential risks; breaches of the student code of conduct; ensuring event coordinators understand risks and university policies; and ultimately event approvals. Show less

• Help Desk Support

  • Aug 2012 - May 2014

  • Resolved technical issues by working collaboratively with high level executives, administrators, and students, and communicating issues, and implementing troubleshooting strategies• Provided technical logistical support, customer service and program expertise in resolving PC, printer, and network problems directly or by phone• Ensured confidentiality with professor accounts to ensure grades and personal information on the accounts were not compromised



The Body Shop

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Associate

  • Aug 2011 - Dec 2012

  • Exceeded personal selling targets by 30% within the first few weeks of employment • Appropriately adjusted selling techniques after studying various personality types of shoppers and effectively identified those characteristics • Provided pleasurable personal shopping experiences and applied product knowledge to meet the needs of the customers • Successfully balanced university assignments with employment, enhancing time management skills to prioritize and complete tasks • Exceeded personal selling targets by 30% within the first few weeks of employment • Appropriately adjusted selling techniques after studying various personality types of shoppers and effectively identified those characteristics • Provided pleasurable personal shopping experiences and applied product knowledge to meet the needs of the customers • Successfully balanced university assignments with employment, enhancing time management skills to prioritize and complete tasks