Experience

FPT Telecom International

• Vietnam
• Telecommunications
• 1 - 100 Employee

• Data Center Service Manager

  • Nov 2022 - Present



Bizzi Vietnam

• Vietnam
• Software Development
• 1 - 100 Employee

• Customer Success Executive

  • Apr 2022 - Oct 2022

  - Working directly with Customers and Partners for developing, joining the whole project (including sending quotations, taking customer requirements, drafting contracts, training, hypercaring after go-live) - Developing and maintaining strong relationships with all customers and Partners. - Validate hidden or arising needs of customers after the implementation process to propose more suitable technology solutions. - Works with customers to ensure they're receiving the tools and support needed to achieve their goals. - Onboard new customers, follow up on renewals, encourage upsells and cross-sells. - Collect, consolidate and communicate customer feedback internally to enable improvements to the product. - Coordinate with accountants in signing contracts, contract appendices and debt collection. - Contribute ideas to improve user documentation. Show less



7-Eleven Vietnam

• Vietnam
• Retail
• 1 - 100 Employee

• Customer Support Associate

  • Jul 2020 - Apr 2022

  Main responsibilities: The only Customer Support Associate for over 60 stores: - Monitor and respond professionally to customer reviews, feedbacks, complaints about the company's products and services on all channels (Phone, Email, Facebook, Instagram, etc.) - Coordinate with relevant individuals/departments to clarify issues and propose appropriate solutions. -Coordinate with Operations team member and store managers to ensure that all store staff maintaining a positive, empathetic, and professional attitude toward customers at all times. - Support online delivery partners and E-wallets partners to create good experience for customers using online delivery services and online payment. - Prepare weekly/monthly/quarterly reports related to customer service quality. - Analyze complaint information, make systematic judgments with help of 7-Eleven data systems (Domo and CRM systems) and propose appropriate preventive solutions to eliminate repeat complaints. Show less



Caravelle Saigon

• Vietnam
• Hospitality
• 100 - 200 Employee

• Membership Services Coordinator

  • Nov 2019 - May 2020

  Main responsibilities: - Daily receive and response to customer inquiries via emails and phone calls. Compose the administrative documents related to hotel services such as invitation letter, sales letter, quotation letter, etc. - Make outbound membership calls at different stages to increase member activity, provide customer service and to convert low and non-users into frequent users. - Be daily visible within the hotel at all areas (Ex: reservation, reception, concierge, restaurants and outlet managers) to maintain good relationship and communication. - Inform all new updates in Caravelle Saigon Hotel: promotions, menu updates, partner benefits, etc. to Membership Sales team. - Support customers when they come directly to the hotel to register for services, hotel tour and handle related complaints. Show less