Maica O.
Human Resources Coordinator at Kai.ai- Claim this Profile
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English Professional working proficiency
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Filipino Native or bilingual proficiency
Topline Score
Bio
Credentials
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Google Digital Garage: Digital Marketing
GoogleJan, 2021- Sep, 2024
Experience
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Kai.ai
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Israel
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Health, Wellness & Fitness
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1 - 100 Employee
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Human Resources Coordinator
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Dec 2021 - Present
• Supporting the recruitment process by assisting with the identification, selection, and initial interviewing of candidates• Performing onboarding and offboarding of employees • Maintaining record of employees' information• Responding to all internal and external HR-related queries and requests • Assisting with performance management procedures• Producing/submitting reports on general HR activity• Assisting with payroll administration & invoices• Creating job descriptions based on company requirements• Enforcing company policies
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Customer Support Specialist
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Feb 2021 - Jan 2022
• Providing positive well-being connection to customers via AI powered companion• Reporting bugs and misses of the AI• Gathers customers feedbacks and suggestions to further develop AI intelligence• Aids in giving customers first aid for emotional turmoil and develop positive habits in their life
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E-Commerce Virtual Assistant
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Nov 2020 - Aug 2022
• Works closely with the CEO in coordinating day-to-day tasks• Maintaining positive relations with customers via email• Creating a summary report of the daily happenings to the CEO• Fulfilling orders in Shopify• Making spreadsheets for inventory lists• Tracking order numbers of customers and updating it via Shopify• Communicating with 3PL warehouse representatives to monitor warehouse stocks and shipments • Works closely with the CEO in coordinating day-to-day tasks• Maintaining positive relations with customers via email• Creating a summary report of the daily happenings to the CEO• Fulfilling orders in Shopify• Making spreadsheets for inventory lists• Tracking order numbers of customers and updating it via Shopify• Communicating with 3PL warehouse representatives to monitor warehouse stocks and shipments
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GnGn Inc.
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Information Technology & Services
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1 - 100 Employee
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English Teacher
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Aug 2020 - Jan 2021
• Pioneer account for ESL learning for Japanese students• Maintaining positive student-teacher relationship and cooperating with their teachers• Assessing student progress and writing evaluations• Creating a positive class environment • Encouraging students to reach their learning goals• Customized learning styles for various student levels • Writing and submitting reports if there are technical interruptions during class • Pioneer account for ESL learning for Japanese students• Maintaining positive student-teacher relationship and cooperating with their teachers• Assessing student progress and writing evaluations• Creating a positive class environment • Encouraging students to reach their learning goals• Customized learning styles for various student levels • Writing and submitting reports if there are technical interruptions during class
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Teleperformance
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative
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Mar 2018 - Jun 2018
• Pioneer account for inbound technical and customer service reports• Provided resolutions to issues of phone subscribers• Gathered customer information as required• Answered billing queries and concerns• Provided the most practical options for postpaid customers • Maintained a very satisfactory experience for clients and customers• Gave solutions for insurance and warrantied mobiles • Pioneer account for inbound technical and customer service reports• Provided resolutions to issues of phone subscribers• Gathered customer information as required• Answered billing queries and concerns• Provided the most practical options for postpaid customers • Maintained a very satisfactory experience for clients and customers• Gave solutions for insurance and warrantied mobiles
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Education
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2018 - 2022
Polytechnic University of the Philippines
BS Psychology, Psychology
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