Experience

Temba Sport Services

• Spectator Sports
• 1 - 100 Employee

• Operations Manager

  • Mar 2020 - Present

  -Advisor; managed job trainings and coaching; inspired the sales team; adhered to goals and managed KPIs. -Logging client requests and sending frequent reports to clients in accordance with the terms of the agreement -Forecasting and evaluating sales data -Monitoring agent performance and ensuring compliance with customer service standards -Advisor; managed job trainings and coaching; inspired the sales team; adhered to goals and managed KPIs. -Logging client requests and sending frequent reports to clients in accordance with the terms of the agreement -Forecasting and evaluating sales data -Monitoring agent performance and ensuring compliance with customer service standards



Steps Real Estate Qatar

• Qatar
• Real Estate
• 1 - 100 Employee

• Project Office Coordinator

  • Oct 2019 - Oct 2020

  -Gathering customers' information using calls, emails and interviews -Checking the client's information against the requirements to determine eligibility -Enhanced quality results by recommending improved procedures -Enhanced my communication skills through dealing with diverse nationalities -Gathering customers' information using calls, emails and interviews -Checking the client's information against the requirements to determine eligibility -Enhanced quality results by recommending improved procedures -Enhanced my communication skills through dealing with diverse nationalities



Temba Sport Services

• Spectator Sports
• 1 - 100 Employee

• Call Center Supervisor

  • Mar 2015 - Oct 2019



Raya CX

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Call Center Team Lead

  • Aug 2006 - Feb 2015

  Handled all needs for on-the-job training and coaching to boost employees' performance in accordance with the established standards, act and log any customer requests, produce and submit the clients' agreed-upon reports on a regular basis as requested by the clients. Along with planning for different projects. Projects Handled:  IBM - Telesales  CEBC (Canadian Council)  Renault  Kia  Bavarian Auto Group: Automotive Sector.  Contact Cars  Aboughaly Motors  Aboughaly Automotive  Coldwell Banker  Raya Integration  British American Tobacco  Mansour Group  PepsiCo Show less



C3 Call Center

• Senior Account Advisor

  • Aug 2005 - Aug 2006



Futures Language School

• Egypt

• English Language Teacher

  • Sep 2002 - Aug 2003