Experience

Silicon21

• Egypt
• Computer Networking Products
• 1 - 100 Employee

• Assistant HR Manager

  • Jan 2019 - Present

  •Develop and implement HR strategies and initiatives aligned with the overall business strategy.•Bridge management and employee relations by addressing demands, grievances or other issues.•Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.•Maintaining that all company rules and regulations are implemented.•Managing the recruitment and selection process.•Support current and future business needs through the development, engagement, motivation and preservation of human capital.•Report to management and provide decision support through HR metrics.• Assess training needs to apply and monitor training programs.•Oversee and manage a performance appraisal system that drives high performance.•Processing payroll, which includes ensuring vacation and sick time are tracked for the employees.•Ensure legal compliance throughout human resource management.•Serving as a point of contact with benefit vendors/administrators.• Implements employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management.•Maintaining medical insurance coverage for the employees and assisting in negotiating for medical offers and deals.•Nurture a positive working environment•Handling HR activities for the employees.•Managing administration team. Show less

• HR Administrator

  • Mar 2015 - Dec 2018

  •Track and follow up on employee’s attendance, absences, sick leaves and annual vacation balance.• Prepare Employees Payroll Statement on Monthly Basis.•Opening payroll bank accounts for the employees. •Updating employees’ database on the system and creating new accounts for the new hired employees.•Archiving all employees hiring documents manually and automated on the system. •Responsible for hiring and resignation process for the employees and following up the hiring documents.•Revising employment contracts, handling social insurance enrollment as following up issuing (forms 1, 2 and forms 6) and handling labor office issues.•Assisting in recruitment process by updating job descriptions, job posting on different recruitment channels, screening CVs, scheduling interviews, and testing the candidates.•Prepare issuing various HR documentations; HR letters, employees experience certificates, release certificates and invitation letters. •Handling Visa Issuing.•Handling all functions related to medical insurance coverage for the employees: (subscriptions, approvals, refund cases, and all related issues.)•Assisting in training and development process for the employees by dealing with training providers, settling training payment, following up on trainings schedules, and conducting evaluation after finishing the training program.• Following up with line managers regarding the performance evaluation process for the employees beside maintaining filing and automated system for the appraisal. Show less



Emerging Media UK

• Advertising Services
• 1 - 100 Employee

• Senior Quality Control Executive

  • Aug 2014 - May 2015

  Job includes (Listening to sales calls , Internal Communications, Customer Service, Performance Management, Teamwork, Quality Management, Supervision, Motivation for Sales, Telemarketing, Telephone Sales, Product Knowledge) • Conducting Quality audits to ensure compliance with good performance by listening to telesales agent's sales calls. • Ensures accuracy of information and quality of delivery by monitoring telephone calls; recommending improvements. • Verifies telemarketing results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call. • Provides feedback to telemarketers by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions. • Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training. • Putting quality standards, coaching, and mentoring the agents. • Conducting conference calls with the client on a weekly basis. • Sending reports to the client in UK. Show less



GfK - An NIQ Company

• Germany
• IT Services and IT Consulting
• 700 & Above Employee

• Translator

  • Mar 2014 - May 2014

  • Reading through original material and rewriting it in the target language, ensuring that the meaning of the source text is retained; • Using specialist dictionaries and reference books to find the closest equivalents for terminology and words used; • Liaising with clients to discuss any unclear points; • Proofreading and editing final translated versions; • Providing clients with a grammatically correct, well-expressed final version of the translated text, usually as a word-processed document; • Using the internet and email as research tools throughout the translation process; • Prioritizing work to meet deadlines; • Following various translation-quality standards to ensure legal and ethical obligations to the customer. Show less



Emerging Media UK

• Advertising Services
• 1 - 100 Employee

• Senior Sales and Telemarketing Executive

  • Feb 2012 - Mar 2014

  • Conducting sales and marketing over the phone to UK customers in a British marketing company. • Dialing for different sales campaigns for different clients ( Vodafone UK , Jaguar, Optimax , Clinic Compare , Sky TV , Virgin , and Survey Q&A ) • Updating customer database • Conducting market research • Meeting sales targets • Promoting new products • Reporting sales trends • Recording orders • Conducting sales and marketing over the phone to UK customers in a British marketing company. • Dialing for different sales campaigns for different clients ( Vodafone UK , Jaguar, Optimax , Clinic Compare , Sky TV , Virgin , and Survey Q&A ) • Updating customer database • Conducting market research • Meeting sales targets • Promoting new products • Reporting sales trends • Recording orders