Experience

MOZAT PTE LTD

• Singapore
• Information Technology & Services
• 1 - 100 Employee

• Deputy General Manager

  • Apr 2019 - Present

  Singapore • Reviewed performance results to target and take corrective measures with authorization and escalation. • Maintained qualified staff and communicated areas of accountability and expected performance. • Prepared reports and made recommendations for items requiring corporate approval. • Developed effective business plans to align strategic decisions with long-term objectives.



Loopslive

• Design
• 1 - 100 Employee

• Operations Manager

  • Sep 2017 - Apr 2019

  Egypt • Devised, deployed and monitored processes to boost long-term business success and increase profit levels. • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies. • Boosted team performance with enhanced employee evaluation processes.



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Specialist

  • Dec 2012 - 2013

  Cairo Governorate, Egypt Radio Satellite info covering, London • Handling British Customers Over the phone. • The main purpose is to facilitate and provide a Stream global customer experience standard. • solving problems. • helping customers with all information they need.



Exceed Resources Inc.

• IT Services and IT Consulting
• 1 - 100 Employee

• Trainer

  • Sep 2011 - 2012

  Cairo Governorate, Egypt Du account • Collaborate with management to identify company training needs. • Schedule appropriate training sessions. • Oversee and direct seminars, workshops, individual training sessions, and lectures. • Plan and implement an effective training curriculum. • Supervise training budgets. • Prepare hard copy training materials such as module summaries, videos, and presentations. • Train and guide new employees. • Develop monitoring systems to ensure that all employees… Show more Du account • Collaborate with management to identify company training needs. • Schedule appropriate training sessions. • Oversee and direct seminars, workshops, individual training sessions, and lectures. • Plan and implement an effective training curriculum. • Supervise training budgets. • Prepare hard copy training materials such as module summaries, videos, and presentations. • Train and guide new employees. • Develop monitoring systems to ensure that all employees are performing job responsibilities according to training. Show less



Mövenpick Hotels & Resorts

• France
• Hospitality
• 700 & Above Employee

• HR representative

  • Jul 2010 - 2011

  Cairo Governorate, Egypt Resorts, Al Haram • Understand the elements of an effective HR system • Develop effective organizational structures • Conduct job analysis and prepare job descriptions • Source, screen, interview and select the right candidate • Develop and implement your company’s training plan • Implement an effective performance management system