Mai Mamdouh

Insurance Broker at Optimum Performance for Insurance Brokerage
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Location
Egypt, EG

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Experience

    • Egypt
    • Insurance
    • 1 - 100 Employee
    • Insurance Broker
      • Sep 2020 - Present

      Insurance Sales Representatives provide property insurance services, as well as for vehicle, health, and life. Contact potential customers through cold calls, emails and arranged meetings. Assist clients in selecting most suitable insurance service that better covers a policyholderDiscuss with clients to obtain information as pertains the financial status of a client and condition of a property to be insured Conduct inspection of property to verify its condition and determine if it’s a worthy insurance venture Maintain contact with clients to provide them with updates and reply to customer feedback. Show less

    • Recruitment Specialist
      • Feb 2020 - Aug 2020

      Recruitment Specialist responsibilities include connecting with potential candidates online and offline, screening applications and supporting hiring managers. If you have experience evaluating candidates for roles of various fields and seniority levels, we’d like to meet you. Build and report on quarterly and annual hiring plans Create and publish job ads in various portals Network with potential hires through professional groups on social media and during events Collaborate with hiring managers to set qualification criteria for future employees Screen resumes and job applications Conduct initial phone screens to create shortlists of qualified candidates Interview candidates in-person for a wide range of roles (junior, senior and executive) Track hiring metrics including time-to-hire, time-to-fill and source of hire Design, distribute and measure the results of candidate experience surveys Train and advise hiring managers on interviewing techniques and assessment methods Host and participate in job fairs Follow up with candidates throughout the hiring process Maintain a database of potential candidates for future job openings Requirements Show less

    • Egypt
    • Telecommunications
    • 700 & Above Employee
    • customer service
      • Feb 2019 - Jan 2020

      Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Show less

Education

  • Ain Shams University
    Licentiate degree, Psychology
    2014 - 2018
  • Ain Shams University
    Master's degree, 2019
    2018 - 2019

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