Experience

Seattle Public Utilities

• United States
• Government Administration
• 200 - 300 Employee

• Field Representative

  • Jul 2023 - Present

  Provide service and billing support, technical assistance, and education to our customers. Help customer to divert the maximum amount from their garbage into food waste and recycle. Enforce solid waste code through technical assistance and compliance activities. Respond to and resolve escalated solid waste issues. Set up new buildings with reliable and effective solid waste services. Provide service and billing support, technical assistance, and education to our customers. Help customer to divert the maximum amount from their garbage into food waste and recycle. Enforce solid waste code through technical assistance and compliance activities. Respond to and resolve escalated solid waste issues. Set up new buildings with reliable and effective solid waste services.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Relationship Banker

  • May 2022 - Jul 2023

  - Resolving customer queries and complaints in person Performing administrative and clerical duties, such as data entry and filling - Managing customer bank accounts including opening, closing and overseeing transactions Collaborating with other banking professionals to ensure high-quality customer service - Working closely with customers to determine their banking needs and provide financial advice - Resolving customer queries and complaints in person Performing administrative and clerical duties, such as data entry and filling - Managing customer bank accounts including opening, closing and overseeing transactions Collaborating with other banking professionals to ensure high-quality customer service - Working closely with customers to determine their banking needs and provide financial advice



City of Seattle

• United States
• Government Administration
• 700 & Above Employee

• Assistant

  • Jul 2018 - May 2022

  Contact customers daily regarding escalated solid waste services, billing, and contamination needs Monitor CAP alleys in the International District and Pioneer Square, investigate and process illegal dumping and contaminations Investigate and resolve Compliance Team’s Illegal Dumping reports and Graffiti requests Process and dispatch Compliance Team’s daily work from CCB via Excel spreadsheets based on Area Inspection Maps Manage Compliance Team’s Performance Fees dispute processing and monthly tallying and reporting Weekly download, process and follow up on Oracle Customer Care & Billing Collection Exceptions requiring multiple outputs including creation of CCB Field Activities, additional customer follow-up and contracted hauler requests Provide back-up for Inspection Team on To Dos and Field Activities Create documents for training purpose and writing some of the compliance letters Trainer of new Interns, temporary (Out of Class) teammates, SPU’s Supported Employees on Data Quality programs, program reporting and management Process Seattle Municipal Code enforcement letters and maintain the data base Prepare Inspection Team Compass Trac Geographic Position System (GPS) weekly reporting Partner with Seattle Department of Construction & Inspections to manage Noise Complaints Support CCB and Portal Upgrades as a Fusion User-Acceptance Tester Support Daily requests from Seattle Housing Authority’s Garden Community solid waste customers Show less