Customer Service Specialist

• Dec 2022 - Present

Customer Service Executive

• Jul 2022 - Sep 2022

- Main responsibility: Work with the carrier and submit the booking mainly for the ASIA route, especially the India market.- Follow closely the schedule and update information, shipment status and arising problems to customers.- Adjust the delivery / pick up plan appropriately according to actual situation, request the carrier to extend cuff-off time for customer.- Coordinate with Logs team internally and other stakeholders to prepare necessary shipping documents, i.e. MSDS, LOI, GOH set up form etc. Show less

Customer Service Intern

• Apr 2022 - Jun 2022

• Work with the carrier and submit the booking mainly for the US and Canada routes.• Receive requests and related documents from customers or overseas agents.• Follow closely the schedule and update information, shipment status and arising problems (if any) to customers.• Adjust the delivery / pick up plan appropriately according to actual situation, request the carrier to extend cuff-off time for customer.• Carry out the plan according to customer requirements: Plan to perform services as the request of customers and transfer information, operation request together with documents to the relevant.• Coordinate with Logistics team internally and other stakeholders to prepare necessary shipping documents, i.e. MSDS, LOI, GOH set up form etc. Show less