Experience

Coinhako

• Singapore
• Technology, Information and Internet
• 100 - 200 Employee

• User Operations Specialist

  • Mar 2021 - Present

  - Classifying and locating customer problems accurately- Reviewing and updating the auto bot knowledge base according to customer behavior- Support business and operation with customer requests and advice to improve customer experience - Classifying and locating customer problems accurately- Reviewing and updating the auto bot knowledge base according to customer behavior- Support business and operation with customer requests and advice to improve customer experience



Vietnam - Japan Institute for Human Resources Development (VJCC)

• Vietnam
• Education Administration Programs
• 1 - 100 Employee

• Administrative Assistant

  • Jun 2019 - Feb 2021

  - Answering incoming calls; taking messages and re-directing calls as required- Data entry (property listings, working schedule, staff figures, etc.)- General office management- Arranging internal events - Answering incoming calls; taking messages and re-directing calls as required- Data entry (property listings, working schedule, staff figures, etc.)- General office management- Arranging internal events



Pasal International JSC

• Vietnam
• Education Management
• 1 - 100 Employee

• Sales Executive

  • Sep 2018 - Jan 2019

  - Seeking out new sales opportunities through cold calling, networking and social media- Pursuing sales prospects and negotiating deals- Collecting and analyzing information to prepare data and sales reports - Seeking out new sales opportunities through cold calling, networking and social media- Pursuing sales prospects and negotiating deals- Collecting and analyzing information to prepare data and sales reports



Take-it Workshop

• Marketing Assistant

  • Sep 2017 - Feb 2018

  - Instagram: @takeit_vintage- Developing marketing plans in both physical store and on social media: conceptualize store decoration; design poster, banner for brand products & campaigns; plan photoshoot concept ideas, contact models,... - Instagram: @takeit_vintage- Developing marketing plans in both physical store and on social media: conceptualize store decoration; design poster, banner for brand products & campaigns; plan photoshoot concept ideas, contact models,...