SAP HCM -Successfactors consultant

• Dec 2020 - Present

Senior Talent Acquisition Specialist

• Dec 2019 - Dec 2020

Talent Acquisition Specialist

• Nov 2018 - Dec 2019

- Selection and Staffing1-Manage all recruitment support administrations (Prepares and updates database with C.Vs, Open new recruitment channels, Participate in employment fairs, and conducting Interviews.2- Manage the new joiner process from offer letter, on boarding & Contribute in HR Orientation.3-Provides guidance and input on business unit restructures, workforce planning and succession planning.4-Partner with hiring managers to assess talent needs and strategy to meet those talent needs with both internal and external recruiting efforts. -Manpower Planning and Career Development1-Contribute in Manpower forecasting on yearly basis, or if any adjustment through the year. 2-Prepare manpower Reports weekly to manage and maintain the planed one and take the necessary action if any (Replacement or Retention).3-Provides HR policy guidance and interpretation. 4-Develops contract terms for new hires, promotions and transfers. - Administration1- Manage the probationary periods Appraisals Enter data into the HR system so That accurate records are maintained.2-Receiving Initial personnel filing Documents.

HR Specialist

• Apr 2017 - Nov 2018

• Coordinate with line managers to ensure a full understanding of their requirements and preferences• Review resumes and conduct phone screens to assess candidate's knowledge, experience, ability, motivation, and interest in the opportunity and company• Recommend qualified candidates to appropriate manager for further review• Conduct and updating reports such orientation, new hiring report, salary after probation, KPIs, change-of-status report, resignation report• Update the candidates' database systems as required• Conduct competency-based interviews and uses appropriate assessments• Source applicants who meet the specified criteria for the position• Make offers to successful applicants, negotiate when necessary• Conduct exit interviews

HR Admin

• Nov 2016 - Apr 2017

Job summary : (2000+ Employee)1. Assist to Implement HR policies, programs and practices for Personnel aligned with the ASSIH vision, mission and the ASSIH people plan.2. Assist personnel colleagues in Ensuring these policies, programs and practices are effectively utilized by management of all hospital departments.• Sharing in application of personnel policies and procedures.• Sharing in follow up and update HR program.• Sharing in issuance of reports to support decision making.Responsibilities and duties:1. Sharing in coordination of social activities.2. Creates, maintains and updates personnel files in complying with the Egyptian Labor and organization laws. 3. Creates, maintains, archive and updates staff records on the HR data base and issue regular reports as required.4. Handles staff attendance data base and reporting as appropriate.5. Data entry of rosters, vacations, holidays… etc.To maintain confidentiality by:• Considering conservation of information and documents in a secrecy.• Follow the hospital's policy with regard to confidentiality.

Account Advisor

• Jul 2015 - Sep 2016

Responsibilities (7000+ Employee) Assume the responsibility of receiving and sorting incoming payments with attention to credibility Manage the status of accounts and balances and identify inconsistencies Issue and post bills, receipts and invoices ,dealing and Handling customer worldwide Check the validity of debit accounts Update accounts receivable database with new accounts or missed payments Ensure all clients remain informed on their outstanding debts and deadlines Provide solutions to any relative problems of clients Write thorough reports on billing activity with clear and reliable data

Agent

• Feb 2014 - Apr 2014

(10000+Employee) Resolve customer complaints via phone, email,or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.

Financial Trainee

• Aug 2013 - Sep 2013

(13000+ Employee) processing payments and withdrawals setting up and maintaining customers’ accounts dealing with enquirers promoting and selling financial products and services to customers using the IT system to update account details general administration tasks operating EGP and overseas currency tills helping customers with loan and mortgage applications (13000+ Employee) processing payments and withdrawals setting up and maintaining customers’ accounts dealing with enquirers promoting and selling financial products and services to customers using the IT system to update account details general administration tasks operating EGP and overseas currency tills helping customers with loan and mortgage applications

HR Trainee

• May 2013 - Aug 2013

Preparing or updating employment records related to hiring, transferring, promoting, and terminating Explaining human resources policies, procedures, laws, and standards to new and existing employees Ensuring new hire paperwork is completed and processed Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc. Addressing any employment relations issues, such as work complaints and harassment allegations Processing all personnel action forms and ensuring proper approval Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks HR Development Conducting training sessions Administering on-the-job training programs Evaluating the effectiveness of training programs Maintaining records of employee participation in all training and development programs