Mahnoush Tehrani

Application Support Supervisor at Office of Systems Integration
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Contact Information
us****@****om
(386) 825-5501
Location
Rocklin, California, United States, US
Languages
  • Farsi -

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Credentials

  • Certified Scrum Master, CSM
    Scrum Alliance
    Oct, 2017
    - Nov, 2024
  • Certified Scrum Product Owner (CSPO)
    Scrum Alliance
    Nov, 2021
    - Nov, 2024

Experience

  • Office of Technology and Solutions Integration
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Application Support Supervisor
      • Mar 2020 - Present

      • Responsible for the overall management of the systems requirements, system defects, deployment schedule, and testing for the Case Management Information and Payrolling System (CMIPS) application. • Manage the Release Readiness and Regression Testing, defects inventory and release management in conjunction with the system development lifecycle (SDLC). • Direct and monitor all activities surrounding the SDLC functions. • Participate in the identification, clarification and simplification of work processes to improve staff efficiency and effectiveness in serving both internal and external stakeholders. • Manage the Test Support Unit for oversight of System Integrator’s (SI’s) functional, integration,regression and performance testing. • Perform various supervisory responsibilities related to staff management and development. Show less

    • Project Manager
      • Feb 2019 - Mar 2020

      • Track, monitor, and analyze the Case Management Information and Payrolling System (CMIPS) project processes.• Collect and consolidate information related to staff’s performance, dashboard metrics, and project activities.• Prepare bi-weekly and monthly status report for the executive management and stakeholders.• Prepare quarterly report for the California Health and Human Services (CHHS) agency.• Assist managing the Risk, Issue and Decision log; as well as, cost estimation and schedules.• Conduct deliverable reviews and provide feedback based on existed contract requirements.• Maintain and develop SharePoint sites and sub-sites.• Assist on design of the new SharePoint on Azure.• Collaborate with other parts of CMIPS project as an Agile team member. Show less

  • California Department of Public Health
    • Public Safety
    • 700 & Above Employee
    • Test Lead
      • Sep 2016 - Feb 2019

      • Lead team of nine testers on six different departments’ enterprise licensing projects using Agile methodology. • Engaged in all the code deployment from development environment all the way to production environment. • Tracked all production defects, User Acceptance Testing (UAT) defects through identification, verification, resolution, retest and release. • Developed best practices, policies and procedures for the Department testing team and Center of Excellence (COE). • Lead manual and automation Regression Testing, User Acceptance Testing (UAT); as well as, Performance and Security testing, verifying and reporting the test results to the client and management. • Validated and performed defect triage of all the UAT reported defects against approved requirements and business processes. • Overseen testing between CDPH and other State agencies, plan, monitor the defects. • Developed and executed test scripts, as well as creating test plan for different stages of testing. • Provided staff weekly performance update to the management • Communicated with the Server unit, Data Base team and other teams within organizations as needed for each product team code deployment to proper environment. Show less

  • Lighthouse Patterns, LLC
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Quality Assurance Lead
      • Jan 2018 - May 2018

      • Developed best practices, policies and procedures for the companies testing team and future projects. • Established testing standards and best practices. • Coached team with Agile process related to testing. • Performed manual in-sprint testing as needed. • Developed best practices, policies and procedures for the companies testing team and future projects. • Established testing standards and best practices. • Coached team with Agile process related to testing. • Performed manual in-sprint testing as needed.

  • NEC Corporation of America
    • United States
    • IT Services and IT Consulting
    • 400 - 500 Employee
    • Technical Writer
      • Feb 2016 - Jul 2016

      •Compiled user documentation and training materials for all AFIS (Automated Fingerprint Identification System) applications; as well as, Facial Recognition software. •Developed time sensitive technical documents; as well as, managed timely customer delivery. •Assisted engineering staff with Technical System Design and Implementation Plan documents. •Customized and managed team’s SharePoint site to be use as document repository. •Assisted Sales & Marketing staff in producing sales literature, RFP (Request for Proposal), RFI (Request for Information), presentations, and proposals. •Engaged in continuous process improvements in content streamlining, information architecture with other team members and Subject Expert Matters (SME)s. Show less

  • Stone Cobra
    • United States
    • Software Development
    • 1 - 100 Employee
    • Strategic Implementation Manager
      • Oct 2015 - Nov 2015

      • Managed Visa Checkout project implementation using Agile methodology. • Supervised Visa Checkout team of 12, weekly status updates; as well as, project billing and invoicing. • Directed Implementation of Salesforce in conjunction with Coveo Search project. • Integrated Enterprise Coveo Search Technology to be used in conjunction with Salesforce.com service Cloud, Communities Editions and made information searchable to all employees from the database. • Facilitated working relationships with client business unit and solutions department to support development and execution of business strategies for enterprise software implementations. • Assisted with client's business and technical team to provide overall knowledge management assessment and provide recommended solutions for software implementations. Show less

  • California Department of Public Health
    • Public Safety
    • 700 & Above Employee
    • Project Manager
      • Jun 2014 - Oct 2015

      • Managed implementation of a high profile “Let’s Get Healthy California” project on behalf of California Health and Human Services Agency (CHHS) signed by Governor Jerry Brown. • Managed the branch Intranet site and SharePoint collaboration sites. • Directed implementation of Clarity project within the department using Agile methodology. • Configured and maintained the branch Enterprise Project Portfolio Management System. • Managed procurements for IT services and ensured compliance with State Administrative Manual (SAM) and Statewide Information Management Manual (SIMM) policies related to IT projects. • Developed project initiation and life cycle reports including IT Capital Plan Proposals, Feasibility Study Reports (FSRs), Special Project Reports (SPRs) and Post Implementation Evaluation Reports (PIERs). • Developed project charter, project management plans and schedules, tracked project resources and provided written and verbal status reports to business leads and sponsors • Prepared the Request for Offer (RFO), Statement of Work (SOW), and evaluation criteria; as well as, issued the RFO, evaluated the offers, and arranged the Purchase Request package. • Developed test scripts and test cases as well as created test plan for the Identity Management (IDM) project based on the gathered business requirements. • Performed system, functional and regression testing and reported defects through bug tracking system Show less

  • California Department of Health Care Services
    • United States
    • Government Administration
    • 700 & Above Employee
    • IT Analyst
      • Feb 2013 - Jun 2014

      • Directed the IT Analyst team in planning, initiating, tracking, testing, and closing system updates due to legislative and state policy changes. • Managed Projects by using SDLC to implement large IT change requests for the Children’s Medical Services (CMS) Net system, including identifying problems, gathering and defining business requirements and specifications, designing, implementing, user acceptance and regression testing, releasing to production, and notifying management and stakeholders of the system changes. • Provided technical support for resolving the day-to-day help desk user requests for assistance, including responding to e-mails, telephone calls and fax requests. • Maintained a tracking system of reported IT problems and their solutions to ensure problems are properly addressed. • Analyzed information and created reports for County and State staff utilizing SQL and Business Objects. • Created manuals and trained users in CMS Net and Business Objects. Show less

  • Gap
    • United States
    • Retail
    • 700 & Above Employee
    • IT Support Analyst
      • Oct 2012 - Jan 2013

      •Analyzed and diagnosed software related issues as an IT Analyst. •Worked with members of the IT Support Team to identify and help resolve the problems. •Helped resolve customer service-related IT issues and contributed towards improving overall customer service and satisfaction. •Provided technical support for resolving the day-to-day help desk user requests for assistance, including responding to e-mails and telephone calls. •Maintained a tracking system of reported IT problems and their solutions to ensure problems are properly addressed. Show less

  • Harris School Solutions
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • IT Analyst
      • Jul 2012 - Sep 2012

      •Analyzed and diagnosed software and hardware malfunctions as an IT Analyst. •Worked with members of the IT Support Team to identify and help resolve the problems and others that arose through testing. •Helped resolve customer service-related IT issues and contributed towards improving overall customer service and satisfaction. •Analyzed and diagnosed software and hardware malfunctions as an IT Analyst. •Worked with members of the IT Support Team to identify and help resolve the problems and others that arose through testing. •Helped resolve customer service-related IT issues and contributed towards improving overall customer service and satisfaction.

  • County of Los Angeles Department of Public Works
    • United States
    • Civil Engineering
    • 700 & Above Employee
    • Civil Engineering Student
      • Mar 2010 - Jun 2011

      •Assisted Senior Engineers in the IT documentation, management, and maintenance of backflow devices within Los Angeles County. •Performed utility searches on county project plans, maps, and 'as built' drawings for outside divisions, departments, and private companies. •Prepared preliminary sketches, initial documentation and cost calculations for a new mudflow barrier. •Assisted Senior Engineers in the IT documentation, management, and maintenance of backflow devices within Los Angeles County. •Performed utility searches on county project plans, maps, and 'as built' drawings for outside divisions, departments, and private companies. •Prepared preliminary sketches, initial documentation and cost calculations for a new mudflow barrier.

  • Premier Election Solutions
    • Software Development
    • 1 - 100 Employee
    • QA Analyst
      • Sep 2006 - Jul 2009

      •Worked with the software development team to identify and resolve software defects. •Designed and implemented an application testing infrastructure, along with development of testing scripts as a lead QA Analyst. •Wrote Incident Reports and documented testing results. •Provided support for database issues and documented the cause and resolution. •Used Agile Methodology to implement an application testing and report software defects. •Worked with the software development team to identify and resolve software defects. •Designed and implemented an application testing infrastructure, along with development of testing scripts as a lead QA Analyst. •Wrote Incident Reports and documented testing results. •Provided support for database issues and documented the cause and resolution. •Used Agile Methodology to implement an application testing and report software defects.

  • Maximus
    • United States
    • Government Administration
    • 700 & Above Employee
    • Customer Support Analyst
      • Jan 2006 - Aug 2006

      •Provided Bi-lingual Customer Support in a high volume call center that maintained a government contract for Medicaid and Medical by analyzing the customer's current needs and issue. •Gained experience in recognizing an individual’s problem and addressing a solution that fit within the guidelines set forth by Maximus and the government. •Resolved customer service-related issues and contributed towards improving overall customer service and satisfaction •Provided Bi-lingual Customer Support in a high volume call center that maintained a government contract for Medicaid and Medical by analyzing the customer's current needs and issue. •Gained experience in recognizing an individual’s problem and addressing a solution that fit within the guidelines set forth by Maximus and the government. •Resolved customer service-related issues and contributed towards improving overall customer service and satisfaction

Education

  • California State University, Los Angeles
    B.S. Degree, Civil Engineering
    2008 - 2011
  • Tehran Institute of Technology
    Associates Degree, Computer Hardware Design and Troubleshooting
    2000 - 2002

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