Experience

GreyBeard Outsourcing

• United Kingdom
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Senior Project Manager

  • Dec 2021 - Present

  Ongoing projects: * Customer Success project Upgrade and retain existing clients through regular feedback and corrective/preventive actions to ensure customer satisfaction * BPO Evolution Program: To standardise and improve the processes across organisation for supply chain, Accounting & Finance, Engineering Design and other departments through JIT, six sigma, change management and other business process strategies Responsibilities: Maintain relationship with clients for scope, timelines and cost management Handling Accounting & Finance clients in organisation to ensure operations management Implementation of Project management tool across organization Managing team to ensure timely deliverables to clients Ensuring quality/ governance by tracking progress and resolving bottlenecks Reporting scope expansion, outcomes, high level risks to Executive Management Smooth Onboarding & Contract Management for new/existing clients Show less



K-Electric

• Pakistan
• Oil and Gas
• 700 & Above Employee

• Deputy Manager Business Process Management

  • Feb 2020 - Dec 2021

  Led MDMS Change Management Project Rollout, Committee Formation, Documentation & Discussions to ensure technology adaption and benefit realization Milestones Achieved Integration of MDMS with KE-OMS for improving the SAIDI/SAIFI Operation Continuity & Governance framework development & Implementation Performance Monitoring framework development & Implementation MDMS End to End Process Optimization for minimizing process gaps Integration of GIS with SAP-PM for asset management and single source of truth Data Retention and Archiving policy across the Headend, MDMS and SAP Responsibilities Business Process Designing, Governance & Controls Implementation Comprehensive Business Requirement Documentation & SOPs Development User Acceptance Testing & Trainings for business users Project & Stakeholder Management Vendor Management for Infrastructure, software, and other applications Show less



Airmax Private Limited

• • Apr 2019 - Dec 2019

  Lead the overall Commercial operations of the company to ensure smooth services, customer support and revenue assuranceResponsibilitiesBusiness planning & strategy development and implementationBudget planning & Accounts managementManaging the commercial operations of Mansehra, Abbottabad & Haripur branch● Customer Billing & Accounts Management● Customer Support, Sales & Marketing● IT development and Integration with other solutions ● Legal Affairs, Recruitment, Vendor onboarding● Customized services for Corporate Clients Show less

• • Aug 2018 - Mar 2019

  Implemented the infrastructure of the start-up to build system-based solutions for Billing, Sales, Residential/Corporate Services, Payment, Technical support, Inventory, and AccountsProjectsBilling & Accounts Portal Structuring & ImplementationCompany Website, App & Social Media pages ImplementationCompetitive Analysis, Launching of Internet & Web Hosting Packages & VAS SMS & Payment Solution Integrations & ImplementationLicense Issuance from PTA for Telecom servicesBandwidth Planning - Quotation from existing vendors Show less



SoftDev Solutions

• Islamabad Gpo, Federal Capial &AJK, Pakistan

• Project Coordinator

  • Sep 2017 - Jun 2019

  Led the offshore office of Neotechnology, an Australian company, to manage the team of developers and QA engineers for POS & E-commerce solution Responsibilities To facilitate daily scrum, manage sprint planning & Task assignment via Jira To arrange daily stand-up meetings for decision-making processes Ensure standards and requirements by conducting quality assurance tests Facilitate getting the work done (C#, Angular js, SQL, Bit bucket, Jira) without coercion To assist developers in cross platform Applications & web development Show less



wi-tribe Pakistan

• Pakistan
• Telecommunications
• 300 - 400 Employee

• • Aug 2017 - Sep 2017

• • Aug 2016 - Aug 2017

  ProjectsLive update of CPE Firmware Status through ACS in Netbeans IDEBackdated Slot Booking Rights in Wi-reports Portal using Eclipse IDE Commission Automation Dashboard Development in EclipseHSS & PCRF Workflows Creation in Java Eclipse & UATsLTE FUT Packages Creation in PCRFSAVD Data Entry Form in EclipseLTE FUT Customers Recruitment & Weekly Survey Form in EclipseResponsibilitiesLTE Project Planning, Management & Coordination Hands-on experience on Huawei tools like PCRF & HSS Business Operations support using SQL queries Maintenance of reporting and operation portals Show less



Data Communications & Controls

• Karachi

• Internee

  • Jun 2015 - Aug 2015

  Karachi Bus Rapid Transit - Green Line project Designed & Proposed plan for implementation of new technology Significance of RFID cards Karachi Bus Rapid Transit - Green Line project Designed & Proposed plan for implementation of new technology Significance of RFID cards



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Internee

  • Jul 2014 - Aug 2014

  LDI (Long Distance International) TT's Handling (Trouble Tickets) Reporting (HUAWEI SOUTH & NORTH Report, TGS, CMO, NSN) Trace for support, Health checks, Routing, Switch Files update LDI (Long Distance International) TT's Handling (Trouble Tickets) Reporting (HUAWEI SOUTH & NORTH Report, TGS, CMO, NSN) Trace for support, Health checks, Routing, Switch Files update