User Experience Designer

• Sep 2023 - Present

UX\UI Designer

• Dec 2022 - Present

- Reviewed and understood the user experience of the current application suite as it pertains to the software applications to be developed - Created personas through user research and data. Developed wireframes, story boards, sitemaps and screen flows and prototypes around customer needs - Confidently presented material and ideas to senior clients and stakeholders and end-users. - Facilitated client product visions by researching, conceiving, wireframing, sketching, prototyping, and mocking up user experiences for digital products - Worked with the design system team to define and refine the patterns, templates, and components - Performed usability testing to gather feedback and incorporate them in further product iterations - Completed user research in collaboration with the UX team to interview, research and create a practical workflow for the brand Show less

Shift Team Lead

• Sep 2021 - Mar 2023

- Resulted in 25% positive customer feedback and customer retention by Leading, motivating, and coaching the team to achieve and maintain high levels of customer satisfaction goals. - Improved 35% speed of service delivery by consistently evaluating the environment and customers for cues. - Resulted in 50% improved team morale and reduced turnover by conducting regular staff meetings to communicate updates, set goals, and foster a positive work environment. - Increased 10% order accuracy by taking continuous quality assurance of drinks and going beyond orders. Show less

Ceramics Instructor

• Oct 2021 - Jan 2023

-Plan and develop lesson plans that cover various techniques and concepts related to pottery-making and ensure that these plans are engaging and meet the needs of students. -Teach students how to use pottery-making tools and equipment safely and effectively and demonstrate proper techniques for throwing on a pottery wheel, hand-building, glazing, and firing. -Maintaining equipment and supplies and ensuring that the pottery studio is properly equipped and stocked with the necessary tools, equipment, and materials. Show less

Product Designer

• Dec 2015 - Feb 2019

- Reduced the number of manual tasks by 30% by developing a systematic workflow with a distributed SOA (Service Oriented Architecture) environment in Work-flow Automation Project.- Decreased customer resolution time by defining Improvement projects aligned with business strategies to maximize corporate efficiency and achievement of KPI in the Shared Service Evaluation Project.- Contributed to business process analysis by documenting workflows and identifying improvement opportunities for ERP readiness. Show less

Business Process Analyst

• Sep 2011 - Dec 2015

MAPNA Group is a group of Iranian companies involved in the development and execution of thermal and renewable power plants, oil & gas, railway transportation, and other industrial projects as well as manufacturing main equipment including gas and steam turbines, electrical generators, turbine blade and vane, HRSG and conventional boilers, electric and control systems, gas compressor, locomotive, and other pertinent equipment.Main Task:- Reduced turnaround time by 20% and enhanced efficiency for a key business process by prioritizing optimization and implementing process improvement initiatives in the Workflow automation project.- Reduced data errors by 30% and saved 20 hours of manual effort per week; Supported ITIL /ITSM-related tasks as a part of overall IT governance in the Integration of Request Project.- Achieved reduction in order processing time and increased overall operational efficiency by collaborating with department heads to analyze existing business processes, identifying inefficiencies, and optimizing workflows.- Improved cross-functional team collaboration by Facilitating workshops and team-building exercises to enhance communication and collaboration between departments, define process improvement strategies and implement changes. Show less