Experience

CAFU

• United Arab Emirates
• Technology, Information and Internet
• 400 - 500 Employee

• Sales Lead

  • May 2023 - Present

• Sales Ambassador

  • Jun 2022 - May 2023

  · Contact potential or existing customers to sell and create interest in CAFU services.· Initiate welcome calls for new users to educate them about CAFU services, create a positive first experience, answer all their queries and questions, and ensure a proper and smooth onboarding· Build relationships with customers and help them with answers to their questions and needs.· Identify and build customer referrals database.· Conduct customer surveys to collect data on customer demographics, preferences, needs, and buying habits to identify new market opportunities and factors affecting consumer buying decisions· Reach out for churned, dormant, or unsatisfied customers to handle their concerns and escalating issues as needed while ensuring all efforts are made to retain them.· Report and share customer feedback and suggestions with relevant teams to identify improvement opportunities.· Assist and support sales, marketing, product, operations, or other departments in ad-hoc business requests.· Maintain up to date and accurate customer records and reports.· Report daily sales goals to regional office· Handling Pending payments and try to collect it with the finance team · Help customer to create B2B accounts and lead them to concerned team · Creating B2B account Show less



Tourism

• Bhutan
• Leisure, Travel & Tourism
• 700 & Above Employee

• Freelance

  • Nov 2020 - Apr 2021

  . Worked as a freelance salesperson and tour guide in Marmaris, Turkey, for tourists visiting the area. . Provided personalized tours of local markets and shops, highlighting unique and popular products. . Developed and maintained relationships with customers to ensure repeat business and referrals. . Utilized product knowledge and awareness of local trends to provide accurate information and recommendations to customers. . Utilized various sales techniques and approaches to meet customer needs and drive sales. . Negotiated and secured commissions for successful sales. . Provided excellent customer service to ensure customer satisfaction and repeat business. . Collaborated with local businesses to offer bundled tour and shopping packages. . Maintained a high level of professionalism and cultural sensitivity in interactions with tourists. Show less



Idriss Resto- Café

• Beirut, Lebanon

• Manager

  • May 2018 - Jul 2020

  . Manage daily operations of a busy coffee shop, including staffing, scheduling, inventory management, and customer service. . Develop and execute sales and marketing strategies to increase revenue and profitability. . Train and supervise a team of baristas to ensure quality product and customer service standards. . Maintain accurate records of sales transactions, inventory, and financial information. . Ensure compliance with health and safety regulations and company policies and procedures. . Foster a positive work environment and strong team dynamic. . Utilize customer feedback and data analysis to continuously improve customer experience and drive sales. . Develop and maintain relationships with suppliers and vendors to ensure quality products and timely delivery. . Keep up-to-date on industry trends and innovations to maintain a competitive edge. . Collaborate with other teams within the company to achieve overall business goals. Show less



touch Lebanon

• Lebanon
• Telecommunications
• 400 - 500 Employee

• Customer Service Support Specialist

  • Oct 2013 - Jul 2020

  . Provided technical support and assistance to customers through phone, email, and chat channels. . Resolved escalated customer complaints and inquiries in a timely and efficient manner. . Assisted team leader in supervising and coaching customer service representatives to ensure consistent and effective service delivery. . Developed and updated training materials for new and existing team members. . Monitored service level agreements (SLAs) to ensure compliance and maintain high-quality service standards. . Collaborated with cross-functional teams to identify and implement process improvements and enhance customer experience. . Conducted quality assurance evaluations on customer service interactions to identify areas for improvement and provide feedback to team members. . Assisted with the development and implementation of customer service policies, procedures, and training programs. . Served as a point of escalation for complex customer issues and provided guidance and support to team members in resolving them. . Developed and maintained knowledge management resources to ensure accurate and up-to-date information for customer service representatives. . Participated in cross-functional projects and initiatives to improve customer service and support business objectives. Show less



Taha Cell for Mobiles

• Beirut, Lebanon

• Manager

  • Feb 2011 - Jul 2020

  . Managed daily store operations, including sales, inventory, and customer service. . Developed and executed sales strategies to increase revenue and profitability. . Maintained inventory levels and ensured timely ordering of products. . Ensured compliance with store policies and procedures. . Managed daily store operations, including sales, inventory, and customer service. . Developed and executed sales strategies to increase revenue and profitability. . Maintained inventory levels and ensured timely ordering of products. . Ensured compliance with store policies and procedures.



Khalil Fattal & sons

• Beirut, Lebanon

• Senior Customer Service Representative

  • Apr 2015 - Feb 2016

  . Resolved complex customer inquiries and complaints related to broadband services via phone, email, and chat channels. . Developed and implemented customer service policies, procedures, and training programs to enhance service quality and customer satisfaction. . Collaborated with cross-functional teams, including sales, technical support, to address customer needs and achieve business goals. . Utilized various customer service tools and systems to track customer interactions and ensure timely and accurate resolution of issues. Show less



Al-Bayan Jewelry

• Beirut, Lebanon

• Salesman

  • Aug 2008 - Sep 2011

  . Assisted customers in selecting and purchasing jewelry items based on their preferences and budget. . Demonstrated strong knowledge of various types of metals, gemstones, and jewelry-making techniques. . Provided excellent customer service and maintained positive relationships with customers. . Worked collaboratively with other store staff to maintain inventory levels, set up displays, and process sales transactions. . Assisted customers in selecting and purchasing jewelry items based on their preferences and budget. . Demonstrated strong knowledge of various types of metals, gemstones, and jewelry-making techniques. . Provided excellent customer service and maintained positive relationships with customers. . Worked collaboratively with other store staff to maintain inventory levels, set up displays, and process sales transactions.