Experience

American International University-Bangladesh (AIUB)

• Dhaka Bangladesh

• Faculty Member

  • Sep 2015 - Present

  1. Organize, implement and monitor programs and assessments for four classes of over 100 students in every semester. 2. Develop students' skills in communication across ethnic, cultural, ideological, and national boundaries. 3. Involved in course team activities and curriculum development for students. 4. Present course materials in a concise manner that encourage applied knowledge of theory to real world settings. 5. Create lesson plans and projects that incorporate adult learning styles, online learning initiatives and encouraging retention of psychology concept. 6. Grade assignments, tests and assist to organize training sessions for undergraduate students. 7. Establishing collaborative links with industrial, commercial and public organizations. Show less



Etihad Airways

• Manchester, United Kingdom

• Customer Service Supervisor

  • Oct 2011 - Jul 2015

  1. Expert point of contact for products and services, policies and procedures and provide resolution on escalated calls. 2. Provide emergency solution at the time of flight delays, schedule change and technical difficulties. 3. Provide training on Guest Recognition Programme and collaborate with HQ for training plan. 4. Assisting team management with recruitment, selection and HR related issues. 5. Maintain set standards of customer services across all markets. (Asia, Middle East & Africa, Europe, USA & Canada, Australia & New Zealand). 6. Working with local commercial bodies, government, airport, Finance, HR and ensure to meet corporate values. 7. Ensuring attention to detail and compliance with data protection and confidentiality. Show less



Hilton Worldwide

• Manchester, United Kingdom

• Conference and events Assisstant

  • Jun 2008 - Oct 2011

  1. Manage conference reception desk and day-to-day troubleshooting as they arise. 2. In charge of departmental health & safety training. 3. Infrastructure maintenance and services supporting the operations. 4. Keeping a stock record and ensuring replenishment to maintain stock level. 5. Assisting conference back office with operational needs. 6. Performing show rounds of meeting rooms to clients. 7. Exit interview with clients to comprehend business experience. 1. Manage conference reception desk and day-to-day troubleshooting as they arise. 2. In charge of departmental health & safety training. 3. Infrastructure maintenance and services supporting the operations. 4. Keeping a stock record and ensuring replenishment to maintain stock level. 5. Assisting conference back office with operational needs. 6. Performing show rounds of meeting rooms to clients. 7. Exit interview with clients to comprehend business experience.