Mahmoud Zein
Direct Sales Supervisor at Nile Radio Productions (NRP)- Claim this Profile
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Bio
Credentials
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International Cambridge Business Diploma (Business Adminstration)
University of CambridgeMay, 2014- Nov, 2024
Experience
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Nile Radio Productions (NRP)
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Egypt
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Direct Sales Supervisor
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Oct 2021 - Present
• Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability. • Establishes new accounts by planning and organizing daily work schedules. • Prepares action plans by individuals for effective search of sales leads and prospects. • Initiates and coordinates the development of action plans to penetrate new markets. • Provides timely feedback to senior management regarding performance. • Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin. • Maintains accurate records of all pricing, sales, and activity reports. • Creates and conducts proposal presentations. • Adheres to all company policies, procedures, and business ethics codes and ensures that they are communicated and implemented within the team. • Responsible for the development and performance of sales activities in the assigned market. • Establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs for clients. Show less
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ILB (International Language Bookshop)
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Egypt
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Education Administration Programs
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1 - 100 Employee
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Senior Sales Executive & Customer Service Advisor
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Jul 2020 - Sep 2021
• Communicating with target audiences and build and develop customer relationships. • Develop and maintain an increased level of sales income, both among existing and new customers based on the handed list on schools. • Carry out promotional and marketing activities in line with the targets and schedule provided by the Sales & Marketing Manager. • Identifying and exploring the possibility of new products from existing or new suppliers to meet customer requirements. • Tracking and supporting the customer through all aspects of product sales (i.e., inquiry, quotation, order, delivery, invoicing, and collection of accounts due). • Developing and maintaining a comprehensive record database of all contacts, negotiations, inquiries, responses, orders, etc. between ILB and individual customers / schools within the assigned territories. • Coordinating Customer Service activities within assigned territory to ensure that all orders, inquiries, quotations, and orders are properly coordinated and processed, from receipt of inquiry to delivery of books and payment by the customer according to the published schools list. • Follows up directly with the Head Office Customer Service and Purchasing departments as required to complete orders. • Consolidating regional sales activity reports and producing routine and specialized reports such as weekly and monthly summaries, collection summaries, regional briefings, to be submitted to the Deputy Managing Director on a regular basis. • Develop and implement a marketing strategy, develop relationships with key Clients. • Monitor and report on competitor activities. • Work remotely while traveling by ground or air transportation may include overnight stays depending on logistics. • Organize and attend events such as conferences, seminars, receptions, and product exhibitions. Show less
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Etisalat UAE
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United Arab Emirates
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Telecommunications
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700 & Above Employee
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Senior Sales Executive & Customer Service Advisor
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Jul 2017 - Jun 2020
Highlights:•Reputed as highest sales achiever and merited the “Excellence Award” for consistently achieving 150% of assigned monthly targets.•Bestowed with title of “Highest Achiever” twice for serving customer and processing maximum number of customer request on the system.•Received 5 awards for successfully maintaining organizational standards of service excellence thereby achieving customer delight. Key Responsibilities:•Combining strategic planning with day-to-day store management with an aim of advancing customer experience and produce results that meet organization’s growth plans.•Representing front line support to customers and communicating effectively to maneuver existing business forward while ensuring exceptional customer focused standards are delivered at all times.•Identifying and interpreting opportunities to sell organizations products/ services, strategizing plans to convert prospects into materialized business while actively participating in various organizations’ sales programs.•Evaluating market, establishing networks within the SMB segment, conducting meetings and making presentations whilst providing support, information, and guidance on organizations offerings in lieu of assigned business targets.•Addressing all customer queries in a professional and courteous manner; resolving all grievances using ethical techniques, while escalating serious issues to senior management for timely resolution.•Exploring opportunities to add value to job accomplishments; coordinating extensively with other departments to ensure smooth execution of day-to-day business operations. •Presenting prompt service to VIP customers for sustained business growth. Applying functional expertise to attain organizational targets while prioritizing multiple deadlines to effectively execute assigned tasks.•Supervising junior sales representatives. Show less
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Sales Executive & Customer Service Advisor
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Jun 2015 - Jun 2017
Highlights:• Drove business for organization’s new product and awarded with title of “Highest Achiever” for the same.• Awarded by the TRA as the most Agent with the highest rate of positive Customer’s feedback.Key Responsibilities:• Managed entire spectrum of sales activities like promoting product/services, generating sales, delivering outstanding customer service as well as maintaining all documents as per standard operating procedures.• Guided customers in selecting products/ services while explained the features and offers available for that product; advised on product selection and adopted a customer friendly approach for communicating with prospects.• Garnered feedback from customers to identify areas warranting improvement. Resolved customer complaints/ queries in an expedited manner to achieve service delight and sustained business growth.• Reported and updated seniors on sales status including leads/ pipelines; striven to enlarge customer base concurrently exploited new business opportunities with existing customers to further boost sales and profits Show less
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Etisalat Egypt
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Egypt
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Telecommunications
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700 & Above Employee
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Sales Executive & Customer Service Advisor
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Mar 2014 - May 2015
Highlights: • Awarded twice “Highest Achiever” title over Cairo Governorate for selling the most focused on products by the management Key Responsibilities: • Using negotiation and communication skills to sell new products in small retail outlet to increase market share. • Building rapport and relationships with customers and subsequently closing the deals. • Deal with customers feedback, enquiries and complaints • Ensuring sales targets are met before the specified deadlines Show less
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A.T.Lease (Dallah Al-Baraka Group "DBG")
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Egypt
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Financial Services
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1 - 100 Employee
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Trainee
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Jun 2012 - Sep 2012
Highlights: • Nominated by the CEO and CRM head as the “Best Trainee” for displaying high standards of technical excellence, professional objectivity and independence. Key Responsibilities: • Established a meticulous follow-up with lessees and ensured all the documents/ files and folders are up-to date and follow the prescribed codes and standards. • Key person for resolving lessees queries/ complaints; streamlined assigned tasks and prioritized multiple deadlines to effectively meet business requirements. • Diligently handled all logging, controlling and archiving activities for lessee documents while ensured they conform to highest quality and document management standards. Show less
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Education
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2009 - 2013
Cairo University
Bachelor's degree, Commerce English Section, Accounting Department
Community
