IT Support Engineer

• Feb 2022 - Present

IT Support Engineer

• Jan 2018 - Present

IT Support Engineer, VFS Global, Italy, Germany and Hungary Visa Application Center in Amman Responsibilities:• Plan and recommend network hardware, systems management software, and design.• Configure and maintain routers, switches, and network systems. • Integrate and schematically depict communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations.• Perform network systems tuning and recommend improvements.• Evaluate new network products and monitor protocol capability.• Partner with the security team to research and recommend secure network solutions to business problems and to prevent, detect, and investigate suspicious activity in a timely manner.• Troubleshoot and resolve network hardware and software related issues.• Install, configure and maintain network and data communications equipment and software.• Monitor and evaluate network and data communications statistics to ensure timely upgrades and additions of hardware and software to meet growth requirements.• Applying operating system updates, patches, and configuration changes.• Work with all administration tools of the network and installation (network administrator).• Supporting the roll-out of new applications.• Prioritizing and managing many open cases at one time• Testing and evaluating new applications.• Monitoring CCTV, Access Door & Security Systems.

IT Engineer

• Jan 2014 - Dec 2017

Data Center Installation IT Technical SupportNetwork installation & TroubleshootingCCTV installation & maintenance Data Center Installation IT Technical SupportNetwork installation & TroubleshootingCCTV installation & maintenance

IT Engineer

• Apr 2015 - Aug 2017

IT Engineer, Butat Company Amman JordanResponsibilities:• Coordinating, planning, and leading computer-related activities in an organization.• Determine the IT needs of an organization and implementing computer systems to fulfill the organization's information systems requirements.• Troubleshoot, resolve, and recommended improvement for systems network and security problems at an advanced level across multiple/converged technology solutions services and platforms.• Designed, integrated and maintained consolidated network services e.g. switches, routers, firewalls, wireless networks, and network security servers • Planned engineering architecture and the development of technical standards and interface applications.• Performed capacity and resource planning to evaluate existing network systems to recommend resources and maintain or expand as necessary.• Participated in researching and evaluation of new products and services. Prepared recommendations for implementation of new systems, procedures, and organizational changes.• Analyzing system logs and identifying potential issues with computer systems.• Performing routine audits of systems and software.• Installing and configuring new hardware and software.• Adding, removing, or updating user account information, resetting passwords ,etc.• Answering technical queries and assisting users.• Responsibility for security.• Responsibility for documenting the configuration of the system.• Troubleshooting any reported problems.• System performance tuning.• Ensuring that the network infrastructure is up and running.• Configuring, adding, and deleting file systems.• Network monitoring.• Installing and implementing security programs.• Evaluating implementing network management software

BMS Engineer

• Jan 2010 - Oct 2010

Site engineer to install the building management system for HAVC system monitoring and controlling by Johnson control in KAIA project (King Abdul-Aziz International Airport, Jeddah) Site engineer to install the building management system for HAVC system monitoring and controlling by Johnson control in KAIA project (King Abdul-Aziz International Airport, Jeddah)

Project Engineer

• Mar 2009 - Dec 2009

Project Engineer for Low Current System :Door Access Control.Air Condition.CCTV.Fire Alarm & Fire Fighting.Networking. Project Engineer for Low Current System :Door Access Control.Air Condition.CCTV.Fire Alarm & Fire Fighting.Networking.