Experience

Sadan Investment

• Egypt
• Real Estate Agents and Brokers
• 1 - 100 Employee

• Chief Executive Officer

  • Oct 2022 - Present



REIT EGYPT

• New Cairo

• Chairman

  • Jan 2015 - Jan 2023



alwatania for projects managment

• customer service manager

  • Jul 2008 - Jan 2015

  The company works in marketing and investing in real estate field , dealing with more than 2500 clients and achieving more than 450 million le as sales in the last three years. - Restructuring the Customer Service Department. - Improving the relationship between the company and the customers and restoring the spirit of trust. - Upgrading the company's revenues to the highest level. - professional Training for team members and identifying the tasks of each employee to get high-performance - Create a map to explain the performance of service to customers. (Used as a reference for staff). - Preparation of staff appraisals monthly and annually. - The preparation of annual, seasonal and emergency plans to achieve the overall objectives of the company. - Latest means to measure work performance to achieve the job satisfaction of staff and to measure the satisfaction level of service for customers. - Replacing the mechanisms of modern electronic systems instead of systems such as inventory customer service program and update website. - Training and guidance of staff and improving the performance of staff management. - Developing proactive solutions to the problems expected to occur with investors and customers. - Develop and follow up the progress and completion of the plan submitted quarterly – annual - Develop proactive solutions to the problems expected to occur among customers - Organize the work of the administration in accordance with the objectives and policies of the company - Follow-up phases of achievement and achieve the targets set out a month and deal with the resulting arrears. - Development of a range of services following the sale process profitable for the company, as well as document the relationship between the company and their customers.



THIRTY THIRTY HR CONSULTANT

• Sales Team Leader

  • Oct 2006 - Jun 2008

   3030 HR company operating in the area of application of human resources and corporate affairs management , It is the first company which founded the system of Itisalat International – Eg –(i2) company - Maintaining the performance group. - Achieving the required target. - Standard Reports of achievement Panel. - Analysis of the obstacles that we face. - Preserving the spirit of the team  3030 HR company operating in the area of application of human resources and corporate affairs management , It is the first company which founded the system of Itisalat International – Eg –(i2) company - Maintaining the performance group. - Achieving the required target. - Standard Reports of achievement Panel. - Analysis of the obstacles that we face. - Preserving the spirit of the team



Itisalat International (i2)company

• Customer Service Supervisor

  • Dec 2005 - Sep 2006

   After I signed for Itisalat International (i2)company  I'm founded the first department to resolve the problems of major customers (COMPLAINT SYSTEM Dep). - Lead the customer care team. - Repair the periodical report. - Analyses the periodical report to achieve the target. - Dealing with the customer complaints. - Training the new customer Service stuff.  After I signed for Itisalat International (i2)company  I'm founded the first department to resolve the problems of major customers (COMPLAINT SYSTEM Dep). - Lead the customer care team. - Repair the periodical report. - Analyses the periodical report to achieve the target. - Dealing with the customer complaints. - Training the new customer Service stuff.